ServiceNow Admin/Developer

Company: NR Consulting
Location: Chicago
Posted on: May 8, 2024

Job Description:

Job Description:
--- The ServiceNow Administrator / Developer will play a primary role in the management and oversight of KEs ServiceNow environments by providing Development, Integration, Maintenance and Operations skills. This position will bring ServiceNow System Development and Systems Administration skills, including experience developing, integrating and administering a ServiceNow ITSM solution in a cloud-based environment. This position requires a breadth of technical knowledge and experience as well as excellent customer service, task ownership, multi-tasking and team communications skills.

ESSENTIAL FUNCTIONS
--- Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes
--- bility to respond to and support resolution of issues affecting users or applications, including server, laptop, mobile device, application, and telecommunications issues
--- Work with client team members thru discovery, solution development, and solution implementation of various ServiceNow offerings
--- ssist in troubleshooting patch / release management issues
--- Capable of supporting user productivity by working closely to help find solutions
--- Maintain Service Level Agreement (SLA) and monitor SLA workflows
--- Create and use update sets to move configurations between systems.
--- Perform day-to-day administration of the ServiceNow platform.
--- Maintain the integrity of the ServiceNow platform across production and non-production instances.
--- Perform installation and testing of updates and new releases
--- ssist in troubleshooting patch / release management issues.
--- Build reports, gauges, and home pages.
Qualifications
--- minimum of 5 years of ServiceNow and custom implementation / administration, and a minimum of 2 years working in a project team environment as developer
--- Excellent ServiceNow HI Portal user and administration experience; demonstrated ability to work with ServiceNow on issue resolution.
--- Extensive Troubleshooting experience with the ability to provide on-going production support of these applications
--- Experience in designing and implementing client scripts, business rules, workflows, and otherwise configure or modify applications to meet business requirements
--- Fundamental knowledge of identifying application opportunities, prioritize needs, configure / test / deploy solutions
--- Developed skills and experience in supporting the configuration, development & training of custom applications
--- Established expertise in end user support and monitoring of ServiceNow requests and issue resolution
--- SQL Server administration experience preferred
Preferred Skills
--- Certified ServiceNow Administrator (Implementation Specialist Certification a plus).
--- Hands on experience in ensuring compliance with highly regulated industry requirements.
--- Experience in implementing ServiceNow processes and functions.
--- Experience in Java, JavaScript, Web Services, AJAX, XML.
--- Manage several tasks like screen customization, workflow management, report setting, data imports, integration, scripting, third-party software integrations, and customized application development
--- Update and maintain a robust testing strategy for ServiceNow instance upgrades, to certify all apps for use following the update.
--- Coordinate and resolve technical data and transformation challenges that are challenging.
--- Create, manage, and run reports to meet system performance targets.
--- Keep track of the system's design and operation by documenting it.

Keywords: NR Consulting, Chicago , ServiceNow Admin/Developer, Administration, Clerical , Chicago, Illinois