Sr. Merchant Consultant - Downtown Chicago / De Plaines Market

Company: Disability Solutions
Location: Chicago
Posted on: May 9, 2024

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with clients to understand their priorities and provide solutions that meet their needs with a focus on more complex opportunities and solutions. Job expectations include having knowledge of merchant payment processing solutions, and familiarity with handling complex deals.Responsibilities:

• Winning new business focused on complex restaurant opportunities
• Building strong relationships as an expert of the restaurant industry
• Coaching less experienced peers in the restaurant industry and identifying opportunities
• Collaborating and working well with aligned markets
• Developing referral sources, centers of influence and working lead lists as assigned
• Leverages deep knowledge of consultative sales process, restaurant industry and Bank of America's Merchant Platform products
• Communicates strategic business plans and tactical goals to team members
• Leverages consultative sales process and knowledge of healthcare, retail, restaurant, and business to business industries to identify clients' business needs and provides solutions that meet their needs with a focus on more complex opportunities and solutions
• Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, including maintaining accurate records and adhering to Service Level Agreements
• Coaches peers on best practices, builds meaningful relationships, and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security
• Identifies opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients
• Acts as a champion for clients by connecting expertise across the company to help achieve their goals
• Establishes relationships with associations, centers of influence, and vendor partners
• Adapts to an ever changing payment processing environmentSkills:
  • Client Experience Branding
  • Client Solutions Advisory
  • Customer and Client Focus
  • Payment Processing
  • Pipeline Management
  • Consulting
  • Credit Documentation Requirements
  • Oral Communications
  • Referral Management
  • Written Communications
  • Ability to develop relationships, referral sources and outside sales
  • Restaurant Software knowledge including Softpoint
  • Consultative Sales, Pipeline Management, Pricing, Equipment & Back-Office demonstrations
  • Expert knowledge of the restaurant industry, competitors, merchant products and solutionsRequired Qualifications:
    • Customer focus
    • Relationship building
    • Oral and written communication
    • Consultative sales
    • Pipeline management
    • Problem solving
    • Teamwork
    • Time management
    • Presentation skills
    • Outside sales and referral sales
    • 2+ years of sales experience
    • Technical expertise
    • Business acumenDesired Qualifications:
      • Merchant products and solutions
      • Multi-lingual ability is a plus
      • High school diploma
      • Mentoring
      • CRM (Client Relationship Management System)Shift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Chicago , Sr. Merchant Consultant - Downtown Chicago / De Plaines Market, Professions , Chicago, Illinois