Consumer Collections Analytics & Strategy Consultant

Company: Volkswagen Group of America
Location: Libertyville
Posted on: October 19, 2020

Job Description:

Role Summary:



The Consumer Analytics & Strategy Consultant role will leverage their strong analytical background to identify opportunities to continuously drive improvements in collections effectiveness. Will possess the analytics background and strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform business leaders in their decisions and support the company's overarching strategic goals relative to loss prevention. The individual should have the proficiency in statistical analysis to support these initiatives and improve reporting capabilities, coupled with the business acumen to apply the results and suggest insights in conjunction with, or in support of business stakeholders. Ideally, this candidate will have experience in strategy analytics, meaning drawing business insights from data and applying critical thinking in support of business goals.



Role Responsibilities:



Main responsibility - Operational 60 % of time spent

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• Utilize analytic tools (i.e. SAS, SQL, Tableau, Python, R) data query tools to build, test, evaluate, and maintain robust data analysis and reporting for collections teams to make timely, informed decisions.
  
  
• Develop tests and pilots and oversee the overall quantitative testing strategy for collections.
  
  
• Analyze data and create and validate assumptions that feed into volume growth and profitability strategies.
  
  
• Data and analytical support of incentive programs, ensuring programs are driving desired behaviors.
  
  
• Draw conclusions by making recommendations for developing or modifying existing strategies.
  
  
• Direct development of queries, pulling of data, and assembling of reports leveraging best practices.
  
  
• Continually enhance existing reports.
  
  
• Recommend solutions to business leaders in response to business problems and opportunities.
  
  
• Stay abreast of company strategy and recommend enhancements in response to that strategy and industry best practices.
  
  
• Guide cross-functional teams.
  
  
  Additional responsibilities - Strategic 40 % of time
  
  
  
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  • Collaborate with members of Risk Management and Service Center Operations to determine if quantitative analysis and modeling is required to improve business performance
    
  • Educate colleagues on proper statistical principles and methodology; sell ideas and conclusions in a clear, concise manner to colleagues with limited statistical background
    
  • Collaborate across Consumer Risk group to ensure initiatives are aligned with the established risk appetite
    
  • Identify areas of opportunity where data science can improve business results or increase process efficiency; demonstrate effective planning, research and implementation of statistical models
    
    
    
    
    
    
    Experience:
    
    
    
    7-10 years of relevant experience required
    
    
    
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    • 5+ Years experience in a statistical role
      
    • 2 Years Data Analysis or Modeling with large transactional database.
      
    • 2 Years experience in the evaluation of complex data driven problem solving and optimization of operational processes
      
      
      Education:
      
      
      
      
      
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      • Required - Bachelor's Degree in a quantitative discipline: Statistics, Mathematics, Economics, Finance, Operations Research
        
      • Desired - Master's degree in Mathematics, Statistics, Econometrics, Business
        
        
        General Skills:
        
        
        
        
        
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        • Demonstrated ability to successfully drive results for multiple projects and stakeholders simultaneously
          
          
        • Strong strategic thinking and analytical skills, with experience using analytical tools such as SQL, SAS, Tableau and Open Source tools such as Python / R
          
        • Experience in the evaluation, analysis and optimization of operational processes
          
          
        • Strong thought leadership
          
          
          Specialized Skills:
          
          
          
          Required -
          
          
          
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          • Defines, develops and implements collection strategies in FICO Strategy Manager.
            
          • Conduct analysis of business strategies to improve the effectiveness and efficiency of early and late stage collections strategy
            
            
          • Advanced knowledge of concepts, principles, standards, practices and techniques relating to statistical modeling, analysis, interpretation and communication
            
          • Ability to conduct large scale projects and research through all stages: concept formulation, definition of metrics, determination of appropriate methodology, research evaluation and final research report
            
          • Established data mining skills using existing databases, third party-provided data, or creating your own when necessary
            
          • Ability to "think out of the box" and use unconventional methods where necessary
            
          • Specialized ability to communicate highly technical subjects to the senior executives and others who have limited background in mathematics or statistics
            
            
            Desired -
            
            
            
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            • Advanced knowledge of applied statistical methodologies including least squares regression, logistic regression, sampling methodologies, time series analysis, decision trees, text analytics, unsupervised modeling/ machine learning techniques.
              
              
              Work Flexibility:
              
              
              
              
              
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              • Minimal travel - 5%
                
              • Flexibility to work remotely on as-needed basis
                
              • Role may require occasional/seasonal work outside of normal working hours.
                
                
                We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
                
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Keywords: Volkswagen Group of America, Chicago , Consumer Collections Analytics & Strategy Consultant, Accounting, Auditing , Libertyville, Illinois