Advisor Financial Aid
Company: Universal Technical Institute
Location: Lisle
Posted on: January 27, 2023
Job Description:
Advisor Financial Aid
Job Locations
US-IL-Lisle
ID
2023-3585
Type
Regular
Overview
The Financial Aid Advisor delivers on our commitment of Service
Excellence by building rapport, delivering clear and accurate
information, offering effective solutions, and maintaining contact
with students, their families and other influencers as they move
through the financial aid process. A successful candidate will
enjoy working collaboratively in a fast paced environment, be
detail oriented with strong follow-up skills, and communicate in a
friendly and compassionate manner.Advisors are typically assigned
to either future students or active students. Those that support
future students are focused on ensuring those students are prepared
to start school. Those that support active students focus on
ensuring students have the support they need while attending
school.
Responsibilities
- Supports students through initial and
ongoing student contact, ensuring financial aid and other sources
of aid is secured, and making certain all required paperwork is
submitted.
- Provides the best possible experience for students during every
interaction by displaying compassion, composure, and offering
compelling reasons to complete next step within proper
timeframes.
- Recognizes hidden issues and offers creative solutions to
assist students in addressing barriers to starting or continuing in
school.
- Positions the value of UTI by matching UTI benefits to
student/influencer needs and values; confirm value and gains
agreement.
- Ensures all processing related to students' financial aid are
administered accurately and timely and in compliance with state and
federal regulations.
- Navigate students/influencers through the financial aid process
by clarifying process steps, reviewing where they are in the
overall process.
- Educates students on federal aid borrower's rights and
responsibilities, FAFSA completion, loan acceptance/denial,
scholarships and alternative funding options that help resolve
financing issues.
- Works proactively with Admissions, Students Services,
Education, Employment Services and Accounting teams to support the
needs of students and improve operational outcomes such as show
rate, retention, persistence and overall student satisfaction.
- Executes the appropriate contact strategy and ensures that all
students receive the proper follow up and achieve the appropriate
milestones in the financial aid process.
- Manages an assigned workload load of students through a variety
of tools and processes.
- Future Advisors work closely with Admissions Representative and
students to fully understand each student's situation and
indicators to determine the student's likelihood of starting school
and to develop an accurate projection of the upcoming starts.
- Active Advisors work closely with Student Affairs Advisors,
Education and students to fully understand each student's situation
and indicators to determine the student's likelihood of continuing
the education and graduating.
- Other duties as assigned.
Qualifications
Education / Experience
- High School diploma or GED required. Some college courses
preferred.
- 3 years of experience in customer service or sales
- 2 years Financial Aid experience preferredSkills
- Computer Skills (Word, Excel and SharePoint)
- Customer Service Skills
- Organization Skills
- Professional communication Skills (verbal and written)
- Multi-Tasking and Time Management Skills; can adapt to a
changing fast-paced environmentAbilities
- Must be able to lift, carry, push, or pull up to 5 pounds or
less 5% of the workday
- Must be able stoop, kneel, crouch, or crawl 5% or less of the
workday
- Must be able to talk, see, hear, concentrate, think, learn and
reason for all of the workday
- Must be able to sit and walk or otherwise move around for
prolonged periods throughout the workday.
- Must be able to use a keyboard and do manual tasks for
prolonged periods throughout the workday. Work Environment
- Work is performed indoors in a climate-controlled
environment.
Keywords: Universal Technical Institute, Chicago , Advisor Financial Aid, Accounting, Auditing , Lisle, Illinois
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