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Senior IT Analyst

Company: Marex Spectron
Location: Chicago
Posted on: March 20, 2023

Job Description:

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the commodities, energy and financial markets.
The Group provides comprehensive coverage across five core services: Market Making, Execution & Clearing, Hedging & Investment Solutions, Price Discovery and Data & Advisory. It has a leading franchise in many major metals, energy and agricultural products, executing around 38 million trades and clearing over 193 million contracts in 2021. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders. Marex maintains a strong balance sheet with prudent capital and liquidity positions and has an investment grade credit rating.
Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 29 offices worldwide, the Group has over 1,600 employees across Europe, Asia and the Americas.
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Purpose of Role:Marex is seeking a Senior IT Analyst who will sit on the US IT Service Desk Team. This team is responsible for the general IT/desktop and voice infrastructure support for the North America region. The Senior IT Analyst works closely with other IT departments and different lines of business. The Senior IT Analyst also takes on additional lead responsibilities for the US IT Service Desk Team.Responsibilities:--- Maintain accurate logging of all incidents, service requests and changes in the Service Desk system (JIRA).--- Responsible for management and timely resolution of Service Desk tickets. --- Practice effective escalation of tickets as needed.--- Deal with all users in a professional and efficient manner.--- Collaborate and share best practices with other IT team members through our internal knowledge base system.--- Support standard Microsoft technologies, phones, and trading applications.--- Build, image, upgrade, and maintain both laptops and desktops.--- Document and maintain new technologies and identify how they can help the company.--- Ensure technical skills are kept up to date with company requirements.--- Endeavour to align working practices to ITIL framework where appropriate.--- Manage PC setups/desk moves as required.--- Acts as lead for additional ad hoc responsibilities for the team, including entering IT invoices in PeopleSoft, handling office moves and logistics, etc. --- Provide IT support as part of a shift pattern from 7am - 6pm, Monday to Friday; some weekend work is required. --- Occasional travel to Data Centers and other offices in North America may be required.Skills & Experienced Required:--- 3-4 years+ previous experience in the banking/finance industry highly desired.--- Knowledge in following technologies preferred: o Standard Microsoft Technologies o Microsoft Windows 10 o Microsoft Windows Server - AD/DNS/DHCP/GPO o Microsoft Exchange/Office365 o Cisco Call Manager o Applications: Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, office365, LME Select, Fidessa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, Trayport.--- Ability to work as a team-player across various departments and lines of business--- Ability to remain calm under pressure--- Practices adaptability and flexibility in approach to workMarex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
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Keywords: Marex Spectron, Chicago , Senior IT Analyst, Accounting, Auditing , Chicago, Illinois

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