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Delivery Executive

Company: SDI Presence LLC.
Location: Chicago
Posted on: September 21, 2023

Job Description:

CompanySDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us atand connect with us onandAlthough we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply! Summary The Delivery Executive is a hands-on IT leader with expert level IT experience in a smaller enterprise to assist our clients with managing every aspect of their IT Organization including strategy, operations, infrastructure, hardware, software, cloud services, vendor management and end user support. The Delivery Executive will collaborate directly with the client's management team and other department decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.In this role, you will plan, coordinate, direct, design and assist implementing all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. You will also be involved in strategic IT planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and operational planning by coordinating the evaluation, deployment, and management of current and future IT systems.The Delivery Executive will be responsible for assisting with the management of all IT resources and will coordinate the activities of external consulting resources to achieve business goals. In addition to managing the deployment of general and company specific software, this role will also interface with a portfolio of SAAS platforms required for the Client's operations. This is a hands-on role that will act as an IT manager maintaining the day-to-day infrastructure and overseeing a managed support vendor.A successful candidate will have experience in managing the technical support of a small to mid-sized enterprise and developing the necessary policies and procedures to ensure the successful operation of a secure and compliant environment.Responsibilities

  • Oversee end-user support services, including help desk and technical support services.
  • Ensure Executive White Glove support service assisting with hands-on support when required.
  • Ability to oversee, troubleshoot and improve existing IT Systems.
  • Prioritizes, delegates, and oversees the deployments, fixes, updates, and related processes with all IT related systems.
  • Develop short- and long-term IT department goals with client leadership.
  • Develop and oversee IT policies and procedures.
  • Assist client management in strategic planning and risk analysis
  • Evaluate and recommend optimization of network and system design.
  • Makes recommendations around IT lifecycle management and end of life systems.
  • Facilitates IT audits and reviews.
  • Works with client's management to recommend, create, and support organizational needs as it relates to information systems based on growth, reliability, and security.
  • Maintains and administers the Client's Disaster Recovery strategy for critical systems and infrastructure.
  • Working with the client and service providers on hardware and software support needs and enhancements.
  • Assist in building relationships with vendors and creating effective cost-conscious contracts.
  • Manage IT vendor relationships and ensure vendor tasks get completed.
  • Identify the need for upgrades, configurations or new systems and report to client management.
  • Control budget and report on expenditure.
  • Oversees the daily operations related to the client's networks, system, telecommunications, cloud services, database administration, and Service Desk operations.
  • Identifies and manages the evaluation, recommendation, adoption, execution, and support of emerging technologies.
  • Reviews and recommends approval of monthly IT invoices.
  • Maintain project plan(s) and report status on a set timeframe (i.e. weekly, bi-weekly or monthly).
  • Directs the implementation and execution of new/upgraded systems via well-defined plans including procedures, deadlines, and accountability.
  • Responsible for client satisfaction.
  • Identify, interview, and recommend hires needed to staff project(s).
  • Determine training needed for consultants on assigned project(s).
  • Responsible for contract compliance including Service Level Agreements and/or required performance reporting.
  • Assure that consistent governance, documentation, process, and procedure strategies are in place for all supported systems.
  • Resolution of escalated problems or queries to the client's satisfaction, and implementation of actions to prevent a recurrence.Requirements
    • 5 - 7 years' experience in strategic IT planning and execution, IT infrastructure, project management, policy development and support.
    • Experience running an IT department for a smaller scale enterprise
    • Must have a solid technical background while being able to manage and motivate internal and external support resources.
    • Must be able to plan and direct the work of self and others
    • Must have the ability to see and understand the big picture when working on discrete tasks
    • Sound understanding of computer systems (hardware/software), networks etc.
    • Strong troubleshooting and critical thinking skills
    • Ability to identify IT solutions and recommend new technology
    • Ability to evaluate software and hardware solutions including cloud
    • Demonstrated ability to apply IT in solving business problems
    • Excellent organizational and leadership skills
    • Must be able to perform job functions independently and work effectively both on own and as part of a team
    • Must be capable of exercising the highest level of discretion on both internal and external confidential matters
    • Must be able to perform responsibilities with composure, quality, and accuracy under stress of deadlines/requirements
    • The ability to articulate IT needs to senior management
    • Ability to interact with non-technical respectfully and effectively as well as technical staff
    • Ability to present ideas in business-friendly and user-friendly language.
    • Must be deadline and detail-oriented
    • Flexibility/Willingness to wear multiple hats
    • Excellent written and oral communication skills.
    • Excellent interpersonal skills and ability to manage conflict in a positive manner.
    • Self-motivated and directed.Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Equal Opportunity Employer StatementSDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.Staffing FirmsSDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

Keywords: SDI Presence LLC., Chicago , Delivery Executive, Accounting, Auditing , Chicago, Illinois

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