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Senior Intake Customer Care Specialist - OneMain Financial

Company: OneMain Financial
Location: Highland
Posted on: May 15, 2024

Job Description:

We are growing! The Senior Intake Customer Care Specialist is a valued member of the Executive Office of Customer Care (EOCC) team. Must use sound judgement to classify and route customer concerns consistently, accurately, and in a timely manner that benefits OneMain and our customers. In the Role Promptly and accurately enter customer concerns in the complaint management system. Accurately categorize customer concerns in the complaint management system. Promptly and accurately route customer concerns, using the complaint management system, to the appropriate Customer Care Resolution Group. May help identify trends in customer complaints to assist with root cause analysis. Process Validation of Debt requests Respond to Attorney Requests for Documents with approved templates. Entering and processing ad hoc consumer requests as needed. Requirements High School Diploma or GED required. Requires strong written, oral, and interpersonal skills. Goal and results driven. Strong time management skills. 1-2 experience in thriving in a production goal-oriented environment. 1-2 years' experience in a data entry environment. Strong computer knowledge and can work in multiple systems. Strong attention to detail. Ability to approach a problem analytically. Location: Evansville, IN

Keywords: OneMain Financial, Chicago , Senior Intake Customer Care Specialist - OneMain Financial, Accounting, Auditing , Highland, Illinois

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