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Director, Patient Financial Services

Company: Shirley Ryan AbilityLab
Location: Chicago
Posted on: June 10, 2024

Job Description:

By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together.
Job Description SummaryThe Director, Patient Financial Services will manage the day-to-day activities of Patient Financial Services (PFS) personnel engaged in the billing, payor and self-pays collections, financial clearance and cross team support functions for patient accounts. The Director, Patient Financial Services, recommends improvements, reduces denials, and facilitates efficient processing and patient accounting operations, including but not limited to assuring that timely and consistent follow up is done for patient accounts by payors for all hospital and physician accounts.The Director, Patient Financial Services will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.The Director, Patient Financial Services will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
Job DescriptionDirector, Patient Financial Services:

  • Manages activities of staff, ensuring efficient payment collection in order to maintain a stable and predictable cash flow
  • Assures insurance coverages are verified, credit situations are evaluated, payments are received and credited and delinquent accounts are followed up, in a timely, accurate and compliant manner
  • Partners with the Executive Director, Revenue Cycle to develop goals and objectives for areas of responsibility
  • Hires, trains, schedules, and evaluates the performance of subordinate personnel
  • Researches and recommends alternative procedures designed to reduce costs and minimize labor requirements
  • Evaluates and recommends process improvements, in coordination with the Revenue Cycle Trainer/Department Liaison and the Information Technology team
  • Collaborates with the Director, Payor Relations to ensure relationships with third party payors in order to resolve problems with claims, payment and appeals processes
  • Confers with and assists the Revenue Cycle Analytics team in the preparation of financial reports pertaining to denial management, credit balances, and accounts receivables
  • Reviews and analyses data and presents trends, movements and status to management
  • Assists the Billing Supervisor/Manager, Claims Follow-up Supervisor/Manager, Self-Pay Collectors Supervisor/Manager with daily prioritization of tasks
  • Leads the daily huddle with team to assist in the coordination of issue resolution, in collaboration with
  • Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLabReporting Relationships
    • Reports directly to the Executive Director, Revenue Cycle
    • Provides oversight and has responsibility for direct report associates including: Billing Manager, Claims Follow-up Supervisor/Manager, Self-Pay Collection Coordinator/Supervisor, Financial Clearance SupervisorKnowledge, Skills & Abilities Required
      • Knowledge of healthcare collection and billing practices, computer systems, basic finance and statistical analysis as normally acquired through completion of Bachelor's degree in Accounting, Business, or another closely related field.
      • Minimum 7 years of experience involving credit and collections, financial analysis, and third party payer procedures, in order to manage the functions and activities of the department.
      • Interpersonal skills necessary to effectively discuss financial problems and arrangements with various Institute and outside agency personnel.
      • Analytical skills necessary to examine patient accounts detect and resolve problems relating to accounts receivable and prepare and administer policies, procedures and budgets.
      • Excellent customer services skills.Working Conditions
        • Normal office environment with little or no exposure to dust or extreme temperature
        • Some roles will have access to work remotely, and will be determined through the hiring and training processesThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Equal Employment Opportunity ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Keywords: Shirley Ryan AbilityLab, Chicago , Director, Patient Financial Services, Accounting, Auditing , Chicago, Illinois

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