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IT Support Admin (eCommerce Tech company)

Company: Swoon
Location: Chicago
Posted on: April 11, 2021

Job Description:

Seeking Sr. IT Support Admins with a background in End User Support and being an SME, Project lead, or spearheading IT initiatives. This IT Support admin will provide technical expertise and advance issue resolutions. (Ideally 7+ Years)


  • Provide quality customer support to all employees
  • Troubleshoot and resolve end user\PC issues
  • Take ownership of end-user issues\projects and drive to completion
  • Ensure that all IT Support processes and procedures are properly documented and organized
  • Translate business problems\procedures to proper technical solutions
  • Work with Infrastructure Team to implement\manage IT systems
  • Participate in an on-call rotation for critical end-user support issues
    • 7+ years of experience with end-user support for the entire Chicago/US region.
    • You have experience in IT project management, IT project Lead, or are interested in advancing your project management skills
    • Comfortable using Linux command line to navigate to directories, use vi to edit configuration files, and be able to restart necessary services
    • Experience in administration and deployment of Microsoft 365 services and productivity suite of tools
    • Experience in automated deployments using KACE or similar platform.
    • A solid understanding of network protocols (TCP/IP, DNS, DHCP, etc), resulting in the ability to troubleshoot basic network connectivity issues
    • Experience in automating repetitive tasks and hands-off deployments
    • Excellent technical knowledge of PCs, Apple, and desktop hardware
    • Process orientation, innovative thinking and acting

Keywords: Swoon, Chicago , IT Support Admin (eCommerce Tech company), Administration, Clerical , Chicago, Illinois

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