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Delivery Lead

Company: The Boston Consulting Group, Inc.
Location: Chicago, Illinois
Posted on: June 1, 2021

Job Description:

Delivery Lead (The Boston Consulting Group, Inc.- Chicago, Illinois): Lead the design, delivery, implementation, and support for BCG's client facing software solutions. Specific job duties: deliver, install, configure, implement, and provide technical support for specific client facing software applications; recommend processes to optimize the business value delivered by the application, source and prepare data, manage required client processes changes, oversee installation, set up, and configuration of the application according to the requirements, and train client's end user; identify required changes in a client's business processes and systems infrastructure, and define approaches to configure and setup software applications; develop blueprint for the future state of a stakeholders data management requirements, and develop and implement new data processes based on client's specific data needs; perform advanced analytics and leverage available platforms to architect and create scalable reporting solutions alongside applications; effectively break down solution into parts/tasks (I.E. Fragmentation) to delegate action items to team members and provide timelines; work with clients information security teams to gather required configurations and coordinate with BCG IT infrastructure teams to install and configure software to meet client requirements; provide first-class training to BCG case teams, clients' application user group and IT team to enable them to operate, monitor, and support the application; collaborate with vendors and other available resources to diagnose and resolve system technical and/or non-technical problems, bugs, performance, and other issues; document, track, and monitor bugs, problems, and issues to ensure timely resolution; moderate discussions with internal and/or client infrastructure, and risk and security teams to ensure compliance and readiness of the software for deployment; assist with UAT testing for new releases and also document production bugs and workarounds to development team; onboard and train new team members to be able to engage in a project setting, serve as a coach/mentor to new and junior team members; and take active part in crowd sourcing technical information on specific implementation methodologies and/or code from team to create structured documentation for future use. Requires a Bachelor's degree in Computer Science, Engineering, Mathematics, or related field (willing to accept foreign education equivalent) plus five (5) years of experience in application implementation and support, technical troubleshooting, software development, designing and delivering formal end user training, technical support, and onboarding internal and external users to new systems and processes or, alternatively, a Master's degree and three (3) years of experience as stated above. Specific skills/other requirements Must also possess the following (quantitative experience requirements not applicable to this section): providing end-to-end support on the technical aspects of cases including deployment, data migration, system integration, configuration, troubleshooting and technology workarounds in case of tool bugs and limitations; customizing and configuring tools per client needs by using MS SQL Server, developing data ETL processes, performing SQL programming and developing, and VBA or other programming languages; designing and developing Executive dashboards using tools like Tableau and Power BI; leading client IT and security considerations and audits through direct collaboration with client stakeholders; performing data analytics modeling to define and implement databases and warehouses to store data from closed cases for analytics using tools such as Alteryx, Tableau, Power BI, and Excel; and leading, onboarding, mentoring team members and overseeing team capacity management. Travel required (up to 50%) based on client/company need. M-F, 9:00 a.m. to 6:00 p.m. 45+ hours per week. Multiple Positions. Send resume to An Equal Opportunity Employer.

Keywords: The Boston Consulting Group, Inc., Chicago , Delivery Lead, Consulting , Chicago, Illinois, Illinois

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