Service Specialist
Company: Chubb
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Description Combined Insurance is seeking a Service Specialist
to join our fast-paced, high energy, growing company. We are proud
of our tradition of success in the insurance industry of over 90
years. Come join our team of hard-working, talented professionals!
JOB SUMMARY: The Service Specialist will serve as support service
representative, post-implementation. This role will be supporting
timely and successful resolution of client needs and improving the
overall client experience. The Service Specialist is expected to
build & maintain positive relationships with all stakeholders,
including our sales organization, employer groups & cross
functional internal partners. They will act as the administrative
support & execute tasks and responsibilities. This position
requires strong relationship management, communication, critical
thinking, project management, and problem resolution skills to meet
the diverse needs of our sales team and employer groups.
RESPONSIBILITIES: Act as first point of contact for all incoming
employer-client & agent calls on the Service phone line. Handle
level 1 tasks which include, but not limited to: limited
policyholder terminations, provide invoices & re-enrollment
reports, provide payment status updates, assist Customer Care with
policy research, group-level demographic updates, policyholder
demographic corrections or triaging these requests to the correct
team. Sales Specialist will triage the request to the Service
Consultant as necessary. Consistently meets or exceeds expectations
for departmental standards related to customer satisfaction,
quality, average handle time, auxiliary time, after call work and
other KPI’s. Liaison between external client and broker partners
and internal home office colleagues via the Service email inquiries
for level 1 tasks. Effectively communicate findings to the
appropriate parties; take initiative and follow-through as the
liaison with other internal departments as necessary. Provide
on-going support to clients to ensure all questions or tasks are
handled timely and professionally. Must develop a broad working
knowledge of company policies & procedures, policy
information/management, and premium & billing administration.
Maintain customer records, update admin systems, and ensure
accurate and detailed documentation of account or policyholder
updates/changes or interactions. Develop and maintain a trust-based
& positive relationship and rapport with internal and external
clients. Perform other duties as assigned. COMPETENCIES:
Relationship-Builder – Is helpful, respectful, approachable, team
and service-oriented, building strong working relationships and a
positive work environment; maintains an exceptional client service
mindset. Problem Solving – Takes an organized and logical approach
to thinking through problems and complex issues. Simplifies
complexity by breaking down issues into manageable parts. Looks
beyond the obvious to get at root causes. Develops insight into
problems, issues and situations. Continuous Learning – Demonstrates
a desire and capacity to expand expertise develop new skills and
grow professionally. Seeks and takes ownership of opportunities to
learn, acquire new knowledge and deepen technical expertise. Takes
advantage of formal and informal developmental opportunities. Takes
on challenging work assignments that lead to professional growth.
Initiative – Willingly does more than is required or expected in
the job. Meets objectives on time with minimal supervision. Eager
and willing to go the extra mile in terms of time and effort. Is
self-motivated and seizes opportunities to make a difference.
Adaptability – Ability to re-direct personal efforts in response to
changing circumstances. Is receptive to new ideas and new ways of
doing things. Effectively prioritizes according to competing
demands and shifting objectives. Can navigate through uncertainty
and knows when to change course. Results Orientation – Effectively
executes on plans, drives for results and takes accountability for
outcomes. Perseveres and does not give up easily in challenging
situations. Recognizes and capitalizes on opportunities. Takes full
accountability for achieving (or failing to achieve) desired
results. Values Orientation – Upholds and models Chubb values and
always does the right thing for the company, colleagues and
customers. Is direct, truthful, and trusted by others. Acts as a
team player. Acts ethically and maintains a high level of
professional integrity. Fosters high collaboration within own team
and across the company. Detail Oriented – Has exceptional attention
to detail and focus on accurate and timely delivery. SKILLS &
EXPERIENCE: Excellent verbal and written communication,
interpersonal and customer service skills Proficient computer
skills and ability to quickly learn multiple systems. Ability to
structure and manage work across multiple functions. Ability to
build trust-based relationships. Ability to identify issues,
remediation tactics and escalation paths. Personal initiative and
accountability. Sound judgment and ability to problem solve. Sound
organizational and time management skills. Ability to multi-task in
an extremely fast paced environment. Ability to prioritize and
manage multiple priorities. Proficient computer skills and ability
to quickly learn multiple systems. EDUCATION: 4-year college degree
or equivalency strongly preferred; equivalent work experience may
substitute Experience with voluntary benefit lifecycle. 3 years of
group benefits insurance industry experience preferred.
Keywords: Chubb, Chicago , Service Specialist, Customer Service & Call Center , Chicago, Illinois
