Associate Principal, Investor Education (Options/Derivatives)

Company: National Society of High School Scholars
Location: Chicago
Posted on: February 25, 2021

Job Description:

• Associate Principal, Investor Education (Options/Derivatives) Associate Principal, Investor Education (Options/Derivatives) Description Summary
  
  The Associate Principal of Investor Education is a multi-faceted role responsible for providing education to market participants about the products OCC clears by:
  
  • Supporting an investor education communications center for internal constituents, industry participants, and the public.
    
  • Developing and presenting various investor educational programs.
    
  • Collaborating on investor education with internal partners and industry stakeholders to support educating current and potential investors and internal colleagues about the listed U.S. options markets.
    
    
    Primary Duties and Responsibilities:
    
    Investor Communications Support
    
    • Respond to customer inquiries via phone, email and chat in a sincere, courteous, and professional manner, meeting or exceeding defined service levels.
      
    • Resolve trading complaints independently through explanation of complex facts and details; explain advanced product strategies, adjustments due to splits/mergers, etc.
      
    • Obtain investor/broker information and accurately enter the information to the database while communicating with caller, ensuring the integrity of the data.
      
    • Interact inter- and intra-departmentally to obtain information necessary to resolve customer issues as well as to share within the department for education and training.
      
    • Understand compliance communication standards and ensure that all communications adhere to those standards.
      
      
      Education Content Development and Delivery
      
      • Contribute to the design, development, and implementation of all aspects of Investor Education content including but not limited to digital courses, webinars, website material, newsletters, and blogs.
        
      • Serve as an instructor for in-person and online presentations.
        
      • Represent Investor Education at in-person and virtual conferences, trade shows, and on panel discussions.
        
      • Critique sponsored research.
        
      • Support educational program marketing activities and business initiatives with other cross-functional teams.
        
      • Travel required for live presentations, conferences, meetings, etc. up to 25% of the time.
        
        
        Industry Collaboration
        
        • Foster collaborative efforts with OCC member firms and participant exchanges.
          
        • Build and maintain a network of meaningful partnerships with various market segments including individual investors, financial advisors and institutions, with measurable results.
          
        • Collaborate with team members and respective committees to help build and execute a strategy to engage and educate investors and financial advisors.
          
        • Update and maintain customer and partner information in a customer relationship management (CRM) system.
          
        • Assist Investor Education marketing team on outreach strategies including event marketing, industry sponsorship, vendor contract management, content development or editorial review of collateral materials.
          
          
          Administrative
          
          • Effectively organize the workday to maximize productivity by utilizing proper time management techniques and adhering to the schedule.
            
          • Provide regular status updates on progress against business goals to Investor Education management via written trip, meeting and activity reports.
            
          • Participate in various Investor Education meetings, conference calls and projects.
            
          • Ensure compliance with all company-wide and departmental policies and procedures.
            
          • Participate in Disaster Recovery/Business Continuity activities and work from designated back-up location(s) or via VPN.
            
          • Participate in periodic testing of key controls, non-key controls and job aids to ensure policies and protocols are being properly followed. Help department proficiency by creating or updating Job Aids as necessary.
            
          • Perform other duties as assigned.
            
            
            The position is based in OCC's Chicago office.
            
            Supervisory Responsibilities:
            
            • None
              
              
              Qualifications:
              
              • Extensive knowledge of options, futures, exchange markets, clearing process and the financial industry. Minimum of 5 years of industry experience.
                
              • Subject matter expert and experience trading options at a broker dealer or money management firm or supporting institutional options activity with a background in options price theory and strategies.
                
              • Ability to discuss options and futures product issues, strategies, order routing and exchange technology, corporate actions and split/merger announcements, complaints and other related industry topics.
                
              • Ability to adapt to changing priorities.
                
              • Effective written and verbal communication, time management and organizational skills.
                
              • Effective public speaking skills and ability to convey complex concepts in an easy to understand manner.
                
              • Strong collaboration skills.
                
              • Excellent customer service skills and ability to resolve client escalation issues.
                
              • Experience in creative design and understanding of digital learning best practices preferred.
                
              • Strong work ethic, positive attitude and professional demeanor.
                
              • Strong learning agility.
                
                
                Step 1
                When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume.
                
                Step 2
                You will receive an email notification to confirm that we've received your application.
                
                Step 3
                If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
                
                For more information about OCC , please click here .
                
                OCC is an Equal Opportunity Employer
                
                Job Information
                • Job ID: 55682367
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Keywords: National Society of High School Scholars, Chicago , Associate Principal, Investor Education (Options/Derivatives), Education / Teaching , Chicago, Illinois