eDiscovery Application Support Engineer
Company: George Jon
Location: Chicago
Posted on: February 25, 2021
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Job Description:
POSITION OVERVIEW Work From Home // Multiple Shifts AvailableThe
Application Support Engineer is a key member of our growing team.
This individual is responsible for possessing comprehensive
knowledge of and supporting several eDiscovery applications
including Relativity, LAW, NUIX, iPro, Equivio, NexLP, Brainspace
and other relevant applications. Candidates should have a strong
understanding of the various features and abilities of each
application. In addition, they should have a solid understanding of
the application requirements and the infrastructures that host the
applications.The engineer is also responsible for obtaining and
maintaining relevant training and certifications as well as keeping
up-to-date with the software and hardware being supported. They
will be responsible for the upgrade activities of eDiscovery
applications.Responsibilities Include---* Support eDiscovery
applications on the frontend and backend * Support kCura Relativity
software, with the ability to triage and route calls to appropriate
technicians * Assist in maintaining and monitoring client
environments * Develop in-depth knowledge of the software
application catalog and how it relates to the customer's needs *
Assist Junior Technicians and/or provide escalation support *
Create and edit documentation of internal processes and procedures
* Communicate with customers as required, keeping them informed of
incident progress and notifying them of impending changes or agreed
outages * Enter all work as service tickets into ConnectWise * Work
through a daily schedule in ConnectWise; entering all time and
expenses Requirements* Understanding of the EDRM Framework *
Intermediate to advanced knowledge of Relativity, NUIX, Brainspace
and LAW software platforms * Intermediate to advanced knowledge of
other eDiscovery applications is a plus * Relativity Infrastructure
Specialist and/or Relativity Certified Administrator is a big plus
* Additional Relativity, LAW, Brainspace and NUIX training and
certifications are a plus * Ticket management, issue tracking,
change log management NICE-TO-HAVES * Windows Server Administration
* Scripting & Automation * Microsoft SQL Server * Microsoft IIS *
Microsoft Clustering * Server, storage, and networking hardware
knowledge is a plus Mental/Physical Requirements* Able to work in a
team and communicate effectively with the ability to work
independently * Business awareness: specific knowledge of the
customer and how IT relates to their business strategy and goals *
Embrace working in a fast-paced environment and handling multiple
projects/issues in occasionally high-pressure situations *
Availability to travel domestically/internationally a plusPowered
by JazzHRJTjBD9KAhs
Keywords: George Jon, Chicago , eDiscovery Application Support Engineer, Engineering , Chicago, Illinois
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