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Hardware Support Engineer

Company: Staff Management - SMX
Location: Libertyville
Posted on: April 10, 2021

Job Description:

Description

Our client is a World leader in the manufacture and supply of charger units for electric vehicle charging and the electric vehicle cloud charging platforms. They have over 60,000 charging stations installed throughout the world of which 700 are high powered RAPID DC chargers in over 45 different countries. They are driving safe and green mobility throughout the world offering reliable and sustainable electric charging solutions. They are a military friendly employer.

Job Responsibilities

  • Performing root cause analysis on new issues faced. *Resolve customer / partners issues on charging hardware operations and installations. *Track concerns and tasks and follow up on tickets in the available incident management system (salesforce). *Ensure proper escalation of issues and follow up. *Document and follow-up with technical incidents including providing feedback to the relevant teams internally. *Perform deep analyses of technical inquiries and provide feedback on hardware and firmware development. *Develop a deep technical understanding of the product and its lifecycle. *Collect and analyze suggestions for improvement from partners and customers.
  • Bachelors degree in a technical field (electrical engineering, electronics, robotics or similar) or equivalent combination of education and experience. *At least three (3) years of work experience in (technical) support roles, ideally within technology companies. *Experience in EV industry, electrical industry is preferred. *Experience with embedded C, scripting languages, JSON/XML *Good understanding of customer support/call center operations

    Associate Requirements
  • Background Check
  • Drug Test
  • Must be at least 18 years old
  • Bachelors

    Associate Benefits
    • Casual Dress Code
    • Climate Controlled Environment
    • Modern, high tech Environment
    • Paid Training
    • Weekly paychecks
    • Direct Deposit or Cash Card pay options
    • Medical / Dental Insurance
    • STD /LTD
    • Life Insurance
    • Paid Sick Leave
    • Paid Time Off
    • Flexible Spending Accounts

Keywords: Staff Management - SMX, Chicago , Hardware Support Engineer, Engineering , Libertyville, Illinois

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