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Veterans Preferred - Colleague Support Engineer

Company: VMware
Location: Chicago
Posted on: April 10, 2021

Job Description:

Military Veterans are Encouraged to Apply. Colleague Support Engineer: Colleague Experience & Technology TeamThe Elevator Pitch: Why will you enjoy this new opportunity?You will enjoy this opportunity if you have good people skills with a demonstrated ability to motivate others. You will ensure the delivery of consistent and responsive end user support services, enabling VMware colleagues to do their best work by delivering a delightful technology experience. We are looking for someone who must be able to self-manage, balance priorities, calmly handle escalations and most importantly exhibit the ability to effectively manage their time.--What is primary need, technical challenge, and/or problem you will be responsible for? Experience in handling & troubleshooting multiple OS - Windows 10, Mac OSX, Android, and iOS.Train colleagues on emerging technologies and VMware IT solutionsCultivate an environment in which support staff act as trusted advisors who provide relevant and meaningful technical guidance on the best use of technologyMaintenance, troubleshooting and problem-solving of IT hardware and softwareEnsure timely communication and status updates are provided to colleagues and the appropriate IT leadershipExperience in troubleshooting Zoom,--Avaya, Polycom hardware & software.Experience in troubleshooting network issues and work with appropriate team to install/remove network equipment.Have knowledge in networking such as troubleshooting Lan, Wi-Fi, VPN issuesYou will have basic industry certifications with strong focus on IT/AV technologies (i.e. A+, N+, VCP, MCSA, MCSE, AVIXA CTS-I etc.)Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing? You will create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase, run books) for IT & AV supported services and applicationsIdentify operational process inefficiencies and provide recommendations for improvementSelf-starter and highly motivated individual who demonstrates the ability to exercise sound judgment, prioritize and effectively meet deadlines while working on multiple assignments simultaneouslyYou need to gain knowledge and get certified on VMware products (VCP-DW or VCP-DCV) that IT team supports internallyWhat type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Oversee the delivery of end user services and support to VMware colleagues located in the Chicago office as well as other remote locationsEnsure smooth daily operations and support for key VMware meetings, calls and eventsEnsure timely communication and status updates are provided to colleagues and the appropriate IT leadershipPerform preventive maintenance on daily basis & troubleshoot/resolve AV issues in the conference rooms.Provide technical support in our onsite Oasis (In Person Colleague Support Station).What is the leadership like for this role? What is the structure and culture of the team like?You will be joining the colleague support central team. The team is spread throughout VMware offices including Broomfield & Denver, Co, Austin & Dallas, TX & Chicago, IL.The team culture is one based on building trust, helping each other, and giving back to the community through service learning.What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .Employee Stock Purchase PlanMedical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityRethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, trainings, course work, etc.)Healthy and local inspired snacks in all our on-site pantriesThis job requisition is not eligible for employment-based immigration sponsorship by VMware.---'-------------'--------------------- : Engineering and Technology----------'-----------'-------------'--: Desktop Systems-----'----"--------: Manager and Professional---'------'-------------------'--/---''---'-----'-------------------'--: Full Time------------------: 2021-03-25VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Keywords: VMware, Chicago , Veterans Preferred - Colleague Support Engineer, Engineering , Chicago, Illinois

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