Lead Desktop Engineer
Company: Computer Aid, Inc.
Posted on: November 23, 2021
CAI is hiring!
We are in immediate need of a Desktop Engineer Team Lead for our
Autism2Work program. This position is located onsite in the Chicago
loop. Due to our end client, candidates must be eligible to work in
the US without a need for sponsorship now or in the future.
In 2013, Computer Aid, Inc. (CAI) launched the Autism2Work Program
with a strategic mission of helping the underemployment of many
affected with ASD (Autism Spectrum) that are looking for
opportunities where they can do more, learn more and develop a
career in Information Technology. This ground-breaking Initiative
employs IT professionals that have been affected by Autism. This
role is exclusive to Autism2Work.
In this role, the Desktop Engineer Team Lead will oversee a team
upgrading Windows 10 images, deploying an upgraded document
management system and Microsoft Office 365 on new and used
computers. The Team Lead will provide training, guidance,
mentoring, support, and supervision. The ideal candidate will be a
strong leader and team motivator who is compassionate,
approachable, and flexible, with a proven track record of mentoring
and people development.
Duties & Responsibilities
- Manage IT staff by supporting, training, and coaching employees
in communicating job expectations and apprising of their
- Appraise customer requirements, ensuring satisfaction
- Assist team as they follow a script to deploy the new image, as
well as collecting old equipment, ensuring new equipment is up and
running and users can successfully access their data, etc.
- Assist team with keeping track of equipment inventory
- Assist team with upgrading hard drives and memory components
- Other responsibilities will include logging issues,
troubleshooting problems to resolution, post migration Q&As,
- Assist team by deploying 15+ new machines daily.
- Communication and customer service skills, as well as overall
professionalism will be key ingredients to ensure the team is
successful as the end user community is accustomed to white-glove
- Proven experience as an IT supervisor of people
- Experience with tracking and reporting SLAs and KPIs
- 3-5 years of proven experience in IT site supervision/support
- Ability to install and verify operating systems
- Experience with data recovery tools and techniques
- Effective communication skills
- 3-5 years' experience with desktop support
- 2-4 years' experience reimaging desktop/laptops(Operating system
- Excellent organizational and time management skills
- Highly motivated, Team Player, Collaborative, Creative
- IT Support Certifications (Microsoft, A+, etc.)
- Experience deploying and upgrading desktops and laptops
- Effectively troubleshoot computer systems and components
- Knowledge of laptop and desktop components
Ability to safely and successfully perform the essential job
functions consistent with the ADA and other federal, state and
Sedentary work that involves sitting or remaining stationary most
of the time with occasional need to move around the office to
attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a
mouse, keyboard and monitor
Reasonable Accommodation Statement: If you require a reasonable
accommodation in completing this application, interviewing,
completing any pre-employment testing, or otherwise participating
in the employment selection process, please direct your inquiries
to firstname.lastname@example.org or (888) 824 - 8111.
This email is only intended for candidates who need an
accommodation or assistance completing the application or interview
process and will not be reviewed by CAI's talent acquisition team.
All interested applicants who do not need an accommodation or
assistance completing the application must apply on CAI's career
portal for consideration
EEO Tagline: Computer Aid, Inc. (CAI) is an innovative solutions
company managing engagements with numerous Fortune 1000 companies
and government agencies. CAI is headquartered in Allentown,
Pennsylvania with a staff of over 4,200 professionals working at
locations around the world in a variety of industries. Our services
leverage technology to provide outstanding customer experiences
that generate new value for our clients, our employees, and our
CAI is building a culture of continued learning, support, and
personal development in a collegial environment. We also strive to
make a positive impact on our surrounding communities through
various outreach programs. We make a positive difference for our
associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible
workplace for our associates, while making an impact on our
communities. For more information on our professionals, services,
and industries we support, please see our website www.cai.io.
EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to
discriminate against any employee or applicant for employment
because of race, color, religion, sex, sexual orientation, gender
identity, national origin, age, marital status, genetic
information, disability or because he or she is a protected
veteran. It is also the policy of CAI to take affirmative action to
employ and to advance in employment, all persons regardless of
race, color, religion, sex, sexual orientation, gender identity,
national origin, age, marital status, genetic information,
disability or protected veteran status, and to base all employment
decisions only on valid job requirements. This policy shall apply
to all employment actions, including but not limited to
recruitment, hiring, upgrading, promotion, transfer, demotion,
layoff, recall, termination, rates of pay or other forms of
compensation and selection for training, including apprenticeship,
at all levels of employment.
Employees and applicants of CAI will not be subject to harassment
on the basis of race, color, religion, sex, sexual orientation,
gender identity, national origin, age, marital status, genetic
information, disability or because he or she is a protected
veteran. Additionally, retaliation, including intimidation,
threats, or coercion, because an employee or applicant has objected
to discrimination, engaged or may engage in filing a complaint,
assisted in a review, investigation, or hearing or have otherwise
sought to obtain their legal rights under any Federal, State, or
local EEO law is prohibited.
Keywords: Computer Aid, Inc., Chicago , Lead Desktop Engineer, Engineering , Chicago, Illinois
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