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Lead Desktop Engineer

Company: Computer Aid, Inc.
Location: Chicago
Posted on: November 23, 2021

Job Description:

Job Summary
CAI is hiring!

We are in immediate need of a Desktop Engineer Team Lead for our Autism2Work program. This position is located onsite in the Chicago loop. Due to our end client, candidates must be eligible to work in the US without a need for sponsorship now or in the future.

In 2013, Computer Aid, Inc. (CAI) launched the Autism2Work Program with a strategic mission of helping the underemployment of many affected with ASD (Autism Spectrum) that are looking for opportunities where they can do more, learn more and develop a career in Information Technology. This ground-breaking Initiative employs IT professionals that have been affected by Autism. This role is exclusive to Autism2Work.

In this role, the Desktop Engineer Team Lead will oversee a team upgrading Windows 10 images, deploying an upgraded document management system and Microsoft Office 365 on new and used computers. The Team Lead will provide training, guidance, mentoring, support, and supervision. The ideal candidate will be a strong leader and team motivator who is compassionate, approachable, and flexible, with a proven track record of mentoring and people development.

Duties & Responsibilities
- Manage IT staff by supporting, training, and coaching employees in communicating job expectations and apprising of their performance
- Appraise customer requirements, ensuring satisfaction
- Assist team as they follow a script to deploy the new image, as well as collecting old equipment, ensuring new equipment is up and running and users can successfully access their data, etc.
- Assist team with keeping track of equipment inventory
- Assist team with upgrading hard drives and memory components
- Other responsibilities will include logging issues, troubleshooting problems to resolution, post migration Q&As, etc.
- Assist team by deploying 15+ new machines daily.
- Communication and customer service skills, as well as overall professionalism will be key ingredients to ensure the team is successful as the end user community is accustomed to white-glove support.

- Proven experience as an IT supervisor of people
- Experience with tracking and reporting SLAs and KPIs
- 3-5 years of proven experience in IT site supervision/support activities
- Ability to install and verify operating systems
- Experience with data recovery tools and techniques

Skills Required
- Effective communication skills
- 3-5 years' experience with desktop support
- 2-4 years' experience reimaging desktop/laptops(Operating system upgrades)
- Excellent organizational and time management skills

Skills Preferred
- Highly motivated, Team Player, Collaborative, Creative
- IT Support Certifications (Microsoft, A+, etc.)
- Experience deploying and upgrading desktops and laptops
- Effectively troubleshoot computer systems and components
- Knowledge of laptop and desktop components

Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI's talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI's career portal for consideration

EEO Tagline: Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities.
CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve.
Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. For more information on our professionals, services, and industries we support, please see our website
EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Keywords: Computer Aid, Inc., Chicago , Lead Desktop Engineer, Engineering , Chicago, Illinois

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