Network Support Engineer
Company: Impact Networking LLC
Location: Lake Forest
Posted on: May 16, 2022
Job Description:
Overview:Impact is hiring a Network Support Engineer for our
Nationally ranked Best and Brightest Workplace!
The Network Support Engineer will be utilized in many different
capacities to ensure proper management of our Managed IT clients'
networks. The Network Support Engineer will act as an escalation
resource for our Unified Support Operations. This is a full time
position that will work from our brand new Unified Support
Operations Center in Lake Forest, Illinois. We strive to make sure
our client networks are secure and running optimally. The role of
the Network Support Engineer is a challenging and rewarding
position. The role requires a strong technical skill set along with
excellent interpersonal skills. The focus of the job at Impact is
always Excellent Customer Service.
Responsibilities:
- Technical
- Pro-actively monitor client networks. Focused on resolving
issues before they affect client operations. This includes
utilizing tools such as N-Able, Nerdio, and Cisco Meraki
Dashboard.
- Provide tier 2 to 3 company and end-user support remotely as it
pertains to the core MIT networking technologies. These include
Windows Server, Hyper-V, VMWare, Exchange, Sharepoint, firewalls,
switches, BDR solutions, PowerShell, Active Directory, Group Policy
configuration, and cloud services such as Office 365, G-Suite, and
Azure.
- Identifies, documents, and troubleshoots user computing issues
to resolution and maintains customer satisfaction.
- Identifies user problems and works within a structured problem
management and resolution process to maintain customer
satisfaction.
- Works with other resources and vendors to deliver effective
support and management services.
- Documentation and reporting
- Ontime documentation of issues within Impact's proprietary
ticketing system and the CRM we work with, Microsoft Dynamics
365.
- Utilizing Microsoft Dynamics 365 and Impact's proprietary
ticketing system for the following:
- Customer follow-up and feedback.
- Running historical reports to identify reoccurring service
disruptions.
- Document problem resolution and processes.
- Assist with on-boarding of new clients and users.
- Install, modify, and repair computer hardware and
software.
- Run diagnostic applications to resolve problems.
- General
- Participates in ongoing training and attainment of manufacturer
certifications.
- Develop and maintain relationships with customers and engineers
that further develop our company's positive reputation through
exceptional customer service.
- Follows a set of standards for documentation of customer
network status and activities.Things We Are Looking For:
- Computer Skills
- Server Administration
- Experience with Windows 2012-2019 Server
- Active Directory management and maintenance
- Microsoft Exchange, SQL, and SharePoint management
- DNS, DHCP, and Remote Desktop Services
- VMWare, Hyper-V and other virtualization technologies
- Storage solutions: SAN, NAS, and Shared Storage
- Firewalls, switches, and other networking technologies
- Cisco Meraki, HP, and other technologies
- Disaster recovery solutions and backup technologies
- Office 365, Azure and other cloud solutions
- Mobile operating systems (IOS, Android, Windows)
- RMM tools such as N-Able, Kasaya or LabTech
- Excellent remote client support skills
- Strong written and verbal communication skills
- Certifications, Licenses, Registrations
- Microsoft Fundamental and Associate certifications
- CompTIA certifications such as A+, Network+, Security+,
etc.
- Cisco certifications
- Other Skills and Abilities
- Able to work independently or as part of a team
- Excellent technical writing ability
- Valued Qualifications (not required)
- 3 or more years relevant experience as a:
- NOC Technician, NOC Engineer, IT Support Engineer, Network
Support Engineer, Systems Administrator, Network Administrator, IT
Administrator, IT Specialist, Network Technician, Service Desk
Engineer, Service Desk Analyst, etc.
- Experience as part of a Microsoft Partner organization
- Experience working for a managed services organization
- Benefits
- 20 days of PTO
- 12+ paid holidays
- Flexible Sick Day Policy
- Paid Maternity & Paternity Leave
- Comprehensive Health, Disability Life, Dental and Vision
Plans
- 401(K) match & retirement plans
- Student Loan reimbursement
- On-going training & development opportunities
Keywords: Impact Networking LLC, Chicago , Network Support Engineer, Engineering , Lake Forest, Illinois
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