Emergency Call Handling Implementation Engineer
Company: Motorola Solutions
Posted on: May 16, 2022
The Emergency Call Handling (ECH) Implementation Engineer (IE) will
report to the Implementation Engineer Team Lead and will be
responsible for overall system configuration activities within a
project. The IE is ultimately accountable for the back-end, server
configuration for CallStation deployments, implemented based on the
site-design specifics including call flow, hardware configuration,
pre-go-live testing, go-live transition, and post-go-live support
for Motorolas ECH solutions.
The Implementation Engineer may also provide consultation to both
internal and external customers on complex solutions being deployed
in the field.
Performs back-end, server configuration for CallStation deployments
(new and hardware refresh projects)
Provides remote support to the on-site team while cutting the ECH
solutions into a production environment
In coordination with the Project Manager and Support, ensures all
post-go-live support issues are resolved or transitioned to support
Documents changes to the solution that may occur during the
implementation phase of the project
Participates in the development and approval of Methods of
Maintains subject matter expert skills
Specific Knowledge / Skills:
Familiar with Linux CLI
Proficiency with Vi Improved (Vim)
Experience with installation, administration, and troubleshooting
Server Virtualization, specifically with ProxMox and CentOS
Network Switches, preferably with Cisco IOS
Firewalls and Routers, preferably with Cisco and Fortinet
Server Hardware, including blade servers
Previous experience in Public Safety Applications deployment and
integration and/or operations and administration preferred.
Exercises judgment in the selection of methods and techniques for
Ability to work collaboratively with regional and territorial
Ability to effectively communicate with relevant peers and senior
Ability to apply critical thinking skills to solve problems and
This position is subject to working in high security areas governed
by the US Department of Justice's "Criminal Justice Information
Services (CJIS) Security Policy" and therefore requires
successfully passing a more stringent fingerprint background check
administered by Motorola Solutions Inc. customers.
Bachelor's degree desired.
Experience with system configuration, installation, and
Keywords: Motorola Solutions, Chicago , Emergency Call Handling Implementation Engineer, Engineering , Chicago, Illinois
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