Emergency Call Handling Implementation Engineer

Company: Motorola Solutions
Location: Chicago
Posted on: May 16, 2022

Job Description:

Job Description
The Emergency Call Handling (ECH) Implementation Engineer (IE) will report to the Implementation Engineer Team Lead and will be responsible for overall system configuration activities within a project. The IE is ultimately accountable for the back-end, server configuration for CallStation deployments, implemented based on the site-design specifics including call flow, hardware configuration, pre-go-live testing, go-live transition, and post-go-live support for Motorolas ECH solutions.

The Implementation Engineer may also provide consultation to both internal and external customers on complex solutions being deployed in the field.

Responsibilities include:

Performs back-end, server configuration for CallStation deployments (new and hardware refresh projects)

Provides remote support to the on-site team while cutting the ECH solutions into a production environment

In coordination with the Project Manager and Support, ensures all post-go-live support issues are resolved or transitioned to support appropriately

Documents changes to the solution that may occur during the implementation phase of the project

Participates in the development and approval of Methods of Procedure

Maintains subject matter expert skills

Specific Knowledge / Skills:

Familiar with Linux CLI

Proficiency with Vi Improved (Vim)

Experience with installation, administration, and troubleshooting of:

Server Virtualization, specifically with ProxMox and CentOS

Network Switches, preferably with Cisco IOS

Firewalls and Routers, preferably with Cisco and Fortinet Fortigate

Server Hardware, including blade servers

Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.

Exercises judgment in the selection of methods and techniques for obtaining solutions.

Ability to work collaboratively with regional and territorial management.

Ability to effectively communicate with relevant peers and senior stakeholders.

Ability to apply critical thinking skills to solve problems and make decisions

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Basic Requirements
Bachelor's degree desired.

Experience with system configuration, installation, and administration.

Keywords: Motorola Solutions, Chicago , Emergency Call Handling Implementation Engineer, Engineering , Chicago, Illinois