Field Service Technician - Production Equipment (Digital Service Engineer)
Company: Canon Solutions America, Inc.
Posted on: May 16, 2022
Spotting a solution and fixing a problem is a tremendous
technical skillset. It requires diligence, determination, and a
knack for knowledge. Does this sound like you? If so, Canon
Solutions America, an innovator of technology, solutions, and
services, wants to meet you. We're ready to bring aboard
individuals who strive for excellence in operational, maintenance,
and networking support to help our valued customers with basic
technical expertise of Canon-supported products. Responsibilities
We're actively seeking an individual to:
- Diagnose basic mechanical, software, network, and system failures
using established procedures.
- Service and repair designated equipment to Canon standards and
- Maintain working knowledge and aptitude of multiple product
groups. This includes basic aspects of troubleshooting and
- Meet and exceed customer demands by providing efficient,
responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service
Reports, Expense Reports, and Canon property assigned.
- Maintain all technical information and Canon property assigned
and provide direction to less experienced technicians.
- Provide the solutions of escalated technical and/or customer
service-related problem areas for any territory requested.
Qualifications Please note: this is a customer-facing role, and
requires compliance with customer policies and protocols, which may
include COVID-19 vaccination and other measures relating to
COVID-19. We're looking for a dedicated individual with:
- HS Diploma, GED, or equivalent experience required, plus 1 to 2
years of related experience.
- A basic understanding of internet environments and the ability to
complete the PDIF (Printing and Digital Imaging Foundations)
- The ability to travel (valid driver's license and acceptable
driving record necessary).
- The capability to work in a 24/7 environment by participating in
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
- Must be able to lift 50 pounds and be active more than 50 percent
of the time (walking, standing, stooping/kneeling). Company
Overview About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at We comply with all applicable federal,
state and local laws, regulations, orders and mandates, including
those we may be required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers , we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers . #CSA Workstyle Description Full Time On
Site (Hub) - This position requires full-time presence at your
assigned office(s)/worksite(s)/territory. Posting Tags #LI-EF
Keywords: Canon Solutions America, Inc., Chicago , Field Service Technician - Production Equipment (Digital Service Engineer), Engineering , Itasca, Illinois
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