Senior Desktop Engineer

Company: Careerbuilder-US
Location: Chicago
Posted on: November 27, 2022

Job Description:

POSITION TITLE : IT Deskside Client Engineer Principal
Job Description:
Our client provides shared infrastructure services to several North America operating entities under the companies umbrella. They are seeking an experienced, senior level engineer to join our workplace engineering team in managing the full suite of heterogeneous technologies within our environment, in conjunction with our managed services partners and global colleagues.

The IT Deskside Client Engineer Principal is responsible for effective provisioning, installation, configuration, operation, and maintenance of hardware and software and related to our virtual desktop environments.
General Duties:
- Interface with vendors and internal product owners to provide feedback on defects; obtain technical direction; partner on new requirements and releases.
- Provide project and operational support for thin clients and modern device management devices.
- Provide Tier 2 and 3 support from various constituencies as needed. Investigate and troubleshoot issues.
- Configure and test policies in Wyse Management Console
- Provide integration testing and support for print and other components for end to end user requirements.
- Work across a broad range of technologies and liaises across multiple areas of the business to support incidents and requests.
- Coordinate with other technical teams to troubleshoot and resolve user incidents
- Document systems procedures and training materials
- Evaluate and test stability of new products and software releases
- Train and mentor technical support staff

- Ensure optimal inventory, and equipment management systems and processes are in place to support operations

Keywords: Careerbuilder-US, Chicago , Senior Desktop Engineer, Engineering , Chicago, Illinois