CloudOps Engineer
Company: SUMMIT PARTNERS
Location: Chicago
Posted on: January 27, 2023
Job Description:
Career - - CloudOps Engineer Syndigo India Applyfor this job
- Job Type: Full-Time
- Function: IT
- Industry: Internet & E-Commerce
- Post Date: 08/25/2022
- Website: www.syndigo.com
- Company Address: 141 W Jackson Blvd. Suite 1220, Chicago, IL,
60604 About SyndigoSyndigo enables commerce by supporting the
efficient transfer of product information through its network of
brands and their customers. Job Description Here at Syndigo, we're
enabling our clients to deliver better eCommerce experiences. We've
mastered the right data, right now. From creation to sale, that's
the value our partners get from us - a holistic, truly
differentiated end-to-end solution that closes the loop while
increasing sales. Basically, we're the accurate data behind how
people feel when they shop online with confidence! We cannot do all
of this without our amazing people! Our employees make the magic
happen here at Syndigo and we're growing rapidly! We're ready for
you to collaborate with us to challenge the status quo! Role:
-Cloud Operations Engineer About us: -Syndigo is a leading Master
Data Management (MDM), Product Information Mgt (PIM) and Data
Syndication software company headquartered in Chicago, TX with
offices in Boston, Dallas, and Bangalore. We are looking for
individuals who will enjoy working in a creative and collaborative
environment. There is a significant opportunity for growth within
the company, and a chance to learn about and become part of a
growing MDM community. Syndigo was founded in 1971 with the goal of
providing better eCommerce experiences. We've mastered the right
data, right now. From creation to sale, that's the value our
partners get from us - a holistic, truly differentiated end-to-end
solution that closes the loop while increasing sales At Syndigo, we
believe in driving real-time value with information that is
connected throughout the commerce ecosystem. In order for data and
content to flow freely and continuously, an integrated,
comprehensive engine is needed. Syndigo is that Active Content
Engine. We have built comprehensive, connected omnichannel
capabilities across the content lifecycle to help retailers,
brands, and distributors make smarter decisions and accelerate
sales on every shelf. As the industry's first Active Content
Engine, Syndigo provides continuous optimization that helps clients
win at every shelf; control all content and data flows at every
point; and leverage the largest global two-sided network to harness
today's exponential data growth. Syndigo provides exactly what you
need to manage content and drive sales, with no trade-offs in
quality or control. Modern commerce is powered by Syndigo, the
Active Content Engine. Basically, we're the accurate data behind
how people feel when they shop online with confidence! We cannot do
all of this without our amazing people! Our employees make the
magic happen here at Syndigo and we're growing rapidly! We're ready
for you to collaborate with us to challenge the status quo! For
more details, please visit our website
https://syndigo.com/riversand/ Industry: Software, Master Data
Management, Application Software, ERP, SaaS Primary
responsibilities include -
- Provide Production support, Monitoring and Troubleshooting to
ensure 99.9 % uptime for our SaaS platform, including Cloud
Infrastructure support, administration and escalation management
for Access, Security, Compliance & Cost management.
- Work on a 24/7 production environment and on shift
schedules.
- Provide Platform level support, monitoring and troubleshooting
for Internal and External customers on technology stacks on Linux
OS, Kubernetes/Docker Swarm, Elasticsearch, Kafka, Apache Storm,
Netty, Nginx, MSSQL etc.
- Should use, customize and administrate on Monitoring, Log
Management and APM tools like Sensu, Zabbix, Grafana, Prometheus,
ELK, Jenkins etc.
- Provide Operations Command Centre assistance to production
customer for periodic patches, hotfixes, upgrades along with
customer notifications.
- Provide Operational functions like Event & Alert management,
Incident Management and Problem resolution based on Service levels,
Backup and Disaster recovery, Capacity management etc.
- Own, resolve and restore technical and operational issues with
Root Cause Analysis (RCA) of incidents.
- Owns and drives end to end technical resolution of critical
incidents which might need involvement from multiple parties and
ensures the right collaboration and communication
- Reporting and Documentation based on industry best practices.
Mandatory Requirements:
- Bachelor's degree or equivalent in Computer Science or
Engineering (or an equivalent major)
- 4+ years of relevant experience with progressively responsible
experience in Cloud Operations & Support
- Willing to work on 24x7 environment with shift roaster.
- Workplace as Bangalore. Technical skills: -
- Should have worked on administrating and managing production
infrastructure and SaaS and have handled day-to-day incident
management and problem troubleshooting on software system on public
cloud like Azure, AWS
- Must have working experience in Linux OS and remotely diagnose
and troubleshoot Open-source systems like Kubernetes/Docker Swarm,
Elasticsearch, Kafka, Apache Storm, Netty, Node JS, Nginx, MS SQL,
IIS etc.
- Should have worked in environment with large amount of data
imports/exports, access and analyze through log management systems
and monitoring tools like Sensu, Grafana, ELK etc.
- Should have worked in Public Cloud like Azure/AWS and must have
knowledge on PaaS services to access, monitor and troubleshoot
- Should have worked on Command Center to support Production
customers on Event Notification, Patch/Hotfix/Upgrade process,
Security and Compliance management
- Regular administration of production and non-production systems
for Backup, Recovery, DR, Capacity addition, Onboarding and
De-provisioning.
- Understand of Software and Application systems that involves
troubleshooting by analyzing API calls using tools like Postman,
etc.
- Multi-tenant environment and work environment with customer
information security as high focus along with compliance.
- Should have worked on ticketing tool to log, manage and track
customer tickets like Jira Service Desk, ServiceNow, Team
Foundation Server etc.
- Nice to have the ability for scripting when required using
shell scripting & -Python - Diversity, Equity & Inclusion
Authenticity fuels our work. In fact, it's one of our Syndigo
Values. To achieve the best version of our organization, we know it
takes new ideas, new approaches, new perspectives and new ways of
thinking. A purpose we are 100% committed to cultivating. Diversity
is woven into our fabric at Syndigo and it's how we stay an
industry leader, innovating technology solutions that equip our
customers with everything they need to be successful! - All are
welcome here and we invite you to join our team if you are ready to
help us continue that growth! - GDPR/CCPA Syndigo, to process
applications, holds onto data for a "reasonable time" after
applications are submitted. This data is stored for Syndigo's
internal use by HR/Recruiting Staff only. Verified requests for
data deletion and exports will be completed upon request.
Keywords: SUMMIT PARTNERS, Chicago , CloudOps Engineer, Engineering , Chicago, Illinois
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