Field Service Technician
Company: Pierson Wireless
Location: Chicago
Posted on: January 28, 2023
Job Description:
Position Title: Field Service Technician
Date Posted: 11/28/22
Location: Chicago, IL
Position Description
JOB TITLE: Field Service Technician
DEPARTMENT: Operations
REPORTS TO: Project Foreman or Market Manager
FIELD SERVICE TECHNICIAN SUMMARY: Install, maintain, and repair
wireless communications solutions under the direction of Project
Foreman or Market Manager. Completing site walks to determine best
installation routes and surveys site conditions; installing and
connectorizes cabling per construction drawings provided for each
job; completing jobsite documentation and other paperwork as
required.
FIELD SERVICE TECHNICIAN DUTIES AND RESPONSIBILITIES:
- Installs antennas and mounts electronic equipment per iBwave
and/or construction drawings.
- Is properly certified and operates hand-tools, various
man-lifts, and test equipment as necessary for proper cable and
equipment installation.
- Provides completed tests results to evidence proper
installation by contractors.
- Maintains open and accurate communication with market manager,
supervisors, and subordinates.
- Clocks in and out for activities throughout the day in Pierson
Wireless' project management cloud solution.
- Maintains daily inspection, maintenance, adjustment, and repair
of equipment.
- Provides updates to Market Manger and/or Project Foreman and
reports showing proper installation and testing.
- Conveys project timelines and coordinates with contractors and
Customers.
- Maintains daily completion of safety review.
- Follows safety policies for safe work and works with Regional
Safety Representative on any safety issues or concerns.
- Properly installs and terminates various coaxial, Cat5e, Cat6,
fiber optic, ground and low voltage power cables per manufacturer
standards.
- Mounts equipment per Pierson Wireless and manufacturer
standards.
- Sets up racks and other equipment mounting structure.
- Uses fiber optic and RF test equipment to ensure proper
equipment installation.
- Maintains labeling and documentation of all installed systems.
- Properly documents work performed in Pierson Wireless' project
management cloud solution.
- Travel may be required during a normal business week Monday
thru Friday.
- Weekend and night work may be required to complete closeout
packages or other job-related construction and paperwork.
- Provides support to other team members and staff as needed.
- Operates company provided equipment and vehicles in a safe
manner and follow all local laws, regulations, and ordinances.
- Submits all receipts and expense records.
- Abides by all policies and procedures as identified in the
Pierson Wireless handbook.
- Is cross-trained to lend support other Pierson Wireless staff
and departments.
- Performs other duties as required (i.e. cleaning, moving,
fabrication, etc.).
- Performs other related duties as assigned by management. FIELD
SERVICE TECHNICIAN SUPERVISORY RESPONSIBILITIES:
- Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws. FIELD SERVICE
TECHNICIAN BENEFITS:
- Competitive salary
- Medical, Vision, and Dental insurance - EMPLOYER pays 100% of
employees' premiums
- EMPLOYER provided Short term / Long term disability, Life
insurance and Accidental Death & Dismemberment after 1 year
- 401(k) retirement savings with employer match - eligible at 1
year
- Meal stipend while traveling
- Paid travel time
- Paid training/certifications
- Paid vacation
- Paid holidays Position Requirements
FIELD SERVICE TECHNICIAN QUALIFICATIONS:
- High school diploma or general education degree (GED), or one
to three months related experience and/or training, or equivalent
combination of education and experience.
- Certificates, licenses and registrations required/preferred:
- Valid driver's license required.
- OSHA 10 hour certified (preferred)
- OSHA 30 hour certified (preferred)
- Microsoft Office Suite proficiency
- Other skills preferred:
- Telecommunications experience (preferred)
- Low voltage cable installation experience (preferred)
- Anritsu certification (preferred)
- Fiber optic fusion splicing experience (preferred)
- Stable work history FIELD SERVICE TECHNICIAN COMPETENCIES:
- Ethics - Treats people with respect; Keeps commitments;
Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values.
- Adaptability - Adapts to changes in the work environment;
Manages competing demands; Changes approach or method to best fit
the situation; Able to deal with frequent change, delays, or
unexpected events.
- Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.
- Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate person with an
alternate plan.
- Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional topics.
- Safety and Security - Observes safety and security procedures;
Determines appropriate action beyond guidelines; Reports
potentially unsafe conditions; Uses equipment and materials
properly.
- Teamwork - Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views; Gives and
welcomes feedback; Contributes to building a positive team spirit;
Puts success of team above own interests; Able to build morale and
group commitments to goals and objectives; Supports everyone's
efforts to succeed. FIELD SERVICE TECHNICIAN PHYSICAL DEMANDS AND
WORK ENVIRONMENT:
- Continually required to stand
- Continually required to walk
- Occasionally required to sit
- Continually required to utilize hand and finger dexterity
- Continually required to climb, balance, bend, stoop, kneel or
crawl
- Continually required to talk or hear
- Occasionally exposed to wet and/or humid conditions
(non-weather)
- Frequently works near moving mechanical parts
- Frequently works in high, precarious places
- Occasionally exposed to outside weather conditions
- Occasionally exposed to extreme heat or cold (non-weather)
- While performing the duties of this job, the noise level in the
work environment is usually moderate
- The employee must occasionally lift and/or move more than 50
pounds
- Specialized equipment, machines, or vehicles used: Aerial
lifts, RF Testing Equipment
The above is intended to describe the general content of and
requirements for the performance of this job. It is not to be
construed as an exhaustive statement of duties, responsibilities or
physical requirements. Nothing in this job description restricts
management's right to assign or reassign duties and
responsibilities to this job at any time. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions.
Equal Opportunity Employer
Pierson Wireless is an Equal Opportunity Employer that does not
discriminate on the basis of actual or perceived race, creed,
color, religion, alienage or national origin, ancestry, citizenship
status, age, disability or handicap, sex, marital status, veteran
status, sexual orientation, genetic information, arrest record, or
any other characteristic protected by applicable federal, state or
local laws. Our management team is dedicated to this policy with
respect to recruitment, hiring, placement, promotion, transfer,
training, compensation, benefits, employee activities and general
treatment during employment.
The Company will endeavor to make a reasonable accommodation to the
known physical or mental limitations of qualified employees with
disabilities unless the accommodation would impose an undue
hardship on the operation of our business. If you need assistance
to perform your job duties because of a physical or mental
condition, please let HR@piersonwireless.com know.
The Company will endeavor to accommodate the sincere religious
beliefs of its employees to the extent such accommodation does not
pose an undue hardship on the Company's operations. If employees
wish to request such an accommodation, they should contact
HR@piersonwireless.com.
Any employees with questions or concerns about equal employment
opportunities in the workplace are encouraged to bring these issues
to the attention of HR@piersonwireless.com. The Company will not
allow any form of retaliation against individuals who raise issues
of equal employment opportunity. If employees feel they have been
subjected to any such retaliation, they should contact
HR@piersonwireless.com. To ensure our workplace is free of
artificial barriers, violation of this policy including any
improper retaliatory conduct will lead to discipline, up to and
including discharge. All employees must cooperate with all
investigations.
PM21
PI201064569
Keywords: Pierson Wireless, Chicago , Field Service Technician, Engineering , Chicago, Illinois
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