Level 2 Cloud & Client IT Support Engineer

Company: Bowman Williams
Location: Chicago
Posted on: May 28, 2023

Job Description:

Location: -Chicago, IL / Salary: -$50,000 - $65,000 We are a top local Cloud and Managed Service Provider and we're growing at a swift pace and need to bring on a few junior level techs. Being that we provide IT consulting services to small/mid-sized businesses, we first look for people with directly relatable IT experience (preferably with some in an IT services capacity) - but other than that, we base our hiring decisions on personality and aptitude as we see culture fit as just a big a factor as technical aptitude.The Level 2 Cloud & Client IT Support Engineer will take remote calls resolving their technical issues and requests. The Level 2 Cloud & Client IT Support Engineer will have a mix of working from the office, client site, and some work from home options.The ideal candidate for the Level 2 Cloud & Client IT Support Engineer role will have at least a year or two of prior IT experience supporting multiple environments concurrently, and experience with a good mixture of the technologies listed below.

• MS Windows Server 2012+
• Windows 7, 8, 10
• Familiarity with at least one remote monitoring / management and professional services automation tool (Connectwise, Kaseya, Labtech, Autotask, etc)
• Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN
• Ability to work multiple tickets
• Proven analytical and problem-solving skills
• Excellent written and verbal communication skills
• VMware, Hyper-V, or Citrix Environment experience
• SonicWALL or Cisco firewall experienceLevel 2 Cloud & Client IT Support Engineer salary and benefits:
  • Salary range - 50k-65k
  • Full medical, dental, and vision
  • 401k and match
  • PTO
  • Paid training and certification reimbursement**For the Level 2 Cloud & Client IT Support Engineerrole, salary will commensurate with experience. This is a full-time direct hire position** Opportunity Location Chicago, IL Proposed Salary $50,000 - $65,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Keywords: Bowman Williams, Chicago , Level 2 Cloud & Client IT Support Engineer, Engineering , Chicago, Illinois