NOC Operations Engineer

Company: Rkon Inc
Location: Chicago
Posted on: September 22, 2023

Job Description:

RKON ABOUT US: RKON Specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge solutions for the fast-paced industry of Private Equity.RKON is looking for ambitious professionals to join our award-winning team. We have a proven track record for finding and developing top talent who have been underutilized in the past and believe they can achieve something greater. We also pride ourselves on fostering an environment where initiative, creative thinking, and collaboration are encouraged and rewarded-a key reason for the extraordinary level of service we deliver to our customers. Join the team responsible for securing RKON's Microsoft Gold Partnership status and helping RKON attain a spot in the Top 100 Microsoft Partners.Position OverviewThis role will support, onboard, configure, & monitor infrastructure supported by RKON's Network Operation Center (NOC). The NOC Operations Engineer will be the front line of support for issues related to network and systems administration including patching, backups, and monitoring of RKON's Virtual Infrastructure (RVI) as well as our customer environments. This is a critical function that acts as a liaison between the End User, Network, Systems, SOC, & Architecture teams.RKON does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Recruiters, please DO NOT contact.Responsibilities: Monitoring

• Provide first level of support and triage for clients, both internal and external, including handling system alerts and phone calls into RKON support
• React and respond to alerts to ensure maximum possible service availability and performance. Example alerts:
  • Disk Space Utilization Alert
  • Server Down Alert
  • Firewall Cluster Failover Alert
  • Site-wide Network Outage
  • Provide support services for Engineering and other technical teams
  • Timely management and attention to ticket detail and updatesChange Request
    • Building virtual servers to client specification
    • Add system resources such as RAM/CPU to a server
    • Utilize VMware/AD/M365 to fulfill daily ticket requests
    • Provide support services for Engineering and other technical teamsIncident Management
      • Open internal or external tickets as needed
      • Triage alerts/reported issues and requests, follow escalation process to engage/coordinate required resources
      • Utilize VMware/AD/M365 to fulfill daily ticket requests
      • Evaluate effectiveness of current processes and propose alternatives when necessaryPatching/Backups/Maintenance
        • Complete daily/weekly checklists. Some examples:
          • Daily Handoff Follow-ups and Escalations
          • Backup Audits
          • VMware Snapshot Audits
          • Provide excellent customer service and vendor management
          • Determine steps to solve entry level Network and Systems tickets
          • Assist with proactive performance reports for customers (internal and external)
          • Maintain and adjust in house monitoring tools as neededDocumentation
            • Working to help strengthen and streamline the training/troubleshooting/triage process with clear and effective documentation
            • Create and maintain customer and network documentation when required
            • Shadow processes with colleagues to help document as neededQualifications of ideal candidates:
              • A strong willingness and desire to continue to learn, grow and improve
              • Contribution to continual service improvement through process and automation
              • Possess excellent written and documentation skills
              • Ability to be punctual and maintain a varied schedule from week to week
              • Including rotating off hours coverage (nights/weekends)
              • Familiarity with Windows operating systems, Active Directory, M365, Logic Monitor, Check Point, RingCentral and/or Service Now a plus
              • Experience with anti-virus software, intrusion detection/prevention systems, firewalls, and content filtering
              • Knowledge of disaster recovery, computer forensic tools, technologies, and methods
              • Knowledge of scripting languages such as Groovy and PowerShellEducation/Certifications
                • Bachelor's degree with focus on Computer Science, Cybersecurity, or Information Systems/Security or equivalent experience
                • Certifications include, but not limited to, A+, Network+, Security+, Check Point, Palo, Microsoft, Azure, JuniperWhat RKON offers:
                  • Competitive pay
                  • Flexible working option
                  • Vacation/Sick/Personal time
                  • Training programs
                  • A team of highly skilled peers available to helpRKON does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Recruiters, please DO NOT contact.
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Keywords: Rkon Inc, Chicago , NOC Operations Engineer, Engineering , Chicago, Illinois