IT Engineer
Company: Ihiterrasun
Location: Chicago
Posted on: September 21, 2023
Job Description:
Position Summary
This is an exciting opportunity for an experienced IT professional
with the technological skills to own and manage the corporate IT
function of a growing company in an exciting industry. We need
someone who excels when given a strong level of autonomy and
responsibility while maintaining all IT systems on-site and
remotely. The ideal candidate will be highly knowledgeable and
self-sufficient, with superior organizational skills and the
ability to work with people of all backgrounds in all areas of the
country with our hybrid workforce. At Terrasun, we rely on IT
systems to support over 100 employees and contractors in North
America. In addition, we depend on these systems to support
employee connectivity to our parent company (in Japan) as well as
all customers and vendor/suppliers around the globe.
This role will be responsible for analyzing current Enterprise
systems and assets, recommending and implementing solutions and
upgrades, and providing training to employees in IT best practices
and systems. The ideal candidate has extensive knowledge of network
maintenance, experience managing a corporate IT function, and
advanced industry knowledge to keep us on the cutting edge. The IT
Engineer will have an immediate impact on the day-to-day efficiency
of our operations and a long-term impact on our overall growth.
Day-to-day colleagues in our business can range from Hardware and
Software Engineers to personnel in disciplines such as Sales,
Marketing, Product Management, Project Management, Finance,
Administration, Human Resources and Executives.
Primary Job Functions
IT Management
Manages all IT systems, telecommunications systems, processes,
trainings and other related IT and Telecommunication items for the
company. This includes but is not limited to the following:
- Maintain essential IT infrastructure, including operating
systems, applications, servers, email systems, laptops, desktops,
mobile devices, cloud infrastructure, software, hardware and Active
Directory.
- Track and maintain enterprise hardware inventory and software
licenses.
- Handle business-critical IT tasks and systems
administration.
- Research and evaluate emerging technologies, hardware and
software.
- Analyze departmental needs, identify risks, and boost
productivity, efficiency and accuracy to ensure optimal business
operations.
- Ensure network infrastructure meets business needs, utilizing
their full range of capabilities.
- Run regular system checks on the network, network attached
devices and other related components to ensure optimal
efficiency.
- Develop and implement IT policy and best practice guides for
the company.
- Analyze, develop and update processes to provide optimal
business performance.
- Manage IT related budget(s) for the company.
- Lead IT and enterprise cost saving initiatives.
- Prepare cost-benefit analyses for all IT and enterprise related
purchases.
- Ensure all IT related vendors are providing our company with
the best value for our money.
- Onboard new employees with required software and
hardware.
- Train employees to use software and hardware; troubleshoot
issues and provide technical support when needed.
- Develop and execute enterprise level disaster planning and
maintain data backups.
- Execute enterprise level change management process and change
review board.
- Complete regular IT related audits as necessary.
- Ensure all IT closets, equipment, infrastructure, etc. are
maintained and organized professionally and are in a show-case
ready state at all times.
- Work closely with the companies Security Architect to ensure
all IT and Telecommunication systems, hardware, software, etc. are
in compliance with security policies.
- Assist in all security audits as necessary.
- Work closely with the companies Office Manager and HR
Coordinator to provide full IT and Telecommunications support to
employees & contractors.
- Manage corporate IT needs when moving offices and transitioning
into a new office space/building.
Other
- Performs other miscellaneous IT related duties as
requested.
- Seeks constant improvement, more efficient and less expensive
ways and means in work processes.
- Updates job knowledge by participating in educational
opportunities; reading professional publications; maintaining
personal networks; participating in professional
organizations.
- Performs special projects and other miscellaneous duties as
required.
- Maintains high ethical standards in the work-place.
- Reports all irregular issues and problems to supervisors for
solution.
- Maintains good communication with other management, office
staff members and outside contacts.
- Complies with all company policies and procedures.
- Responsible for maintaining a clean and safe working area.
Job Dimensions (skills, knowledge & abilities)
- Five or more years of experience in IT engineering.
- Deep knowledge of operating systems (Windows, Linux and MacOS),
SaaS applications, applications (ex: Active Directory, AzureAD,
AWS, Intune, Jamf, Microsoft365), current equipment and
technologies, enterprise backup and recovery procedures,
networking, ITSM, Splunk and systems performance
monitoring.
- Expertise in implementing, configuring, and testing IT
solutions.
- Strong creative and analytical thinking.
- Strong Organizational Skills.
Qualifications (Education & Work Experience)
- Bachelor's degree (or equivalent) in information technology or
computer science.
- Professional certification in Windows, Cloud, Infrastructure or
Project Management are a plus, but not required.
Tools & Equipment
- All office-based IT equipment and related
infrastructure.
- General office equipment including phones, personal computers,
printers, etc.
Certificates/Licenses
- Quality Management certification preferred but not
required.
- Industry certifications for testing and inspection as required
to review and certify that the test, inspection and procedures
satisfy requirements.
Work Environment & Physical Demands
- Work is performed in an office environment in Chicago,
IL
- Expectations are to be present in the office at least 3 days a
week. This may be extended to 5 days a week when business
requirements demand this level of support.
- On occasion, travel to a customer project site or supplier
facility may be necessary to support integration of our systems
with theirs. Visits to a customer project site will require
Personal Protective Equipment (PPE), provided by the
company.
- On occasion able to lift server equipment not more than 15
lbs.
The above job description identifies the essential job functions
and skills needed by the person or persons assigned to this
position. These job functions and skills are not intended to be a
complete and exhaustive list of all responsibilities, duties and
skills required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job
functions. The information contained herein is subject to change at
the company's discretion.
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Keywords: Ihiterrasun, Chicago , IT Engineer, Engineering , Chicago, Illinois
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