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Customer Support Engineer --- Laser

Company: Amada North America Inc
Location: Chicago
Posted on: April 17, 2018

Job Description:

JOB TITLE: Customer Support Engineer --- Laser---------------------- ---------- STATUS:-- Non-Exempt DEPARTMENT: Regional Office---------------------------------------------------------------------- ---------- DIVISION: Service -- POSITION SUMMARY To support customers with (but not limited to) Amada Lasers.-- This includes installation, service, operational training, networking, programming training, software training, application training, and laser automation training.-- --The duties are not exclusive of performing the same functions for Punch Press and combination machines, , including automated material loading/unloading machines. -- ESSENTIAL FUNCTIONS: ---------- Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.---------- Able to precisely follow layout drawings and blue prints used in the installation of equipment.---------- Complete status (service) reports on a daily basis and expense reports on a weekly basis.---------- The ability to communicate in the English language.---------- Excellent customer relations and follow through.---------- Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.---------- Operation, applications, software, and part programming capabilities, and customer training of such.---------- Use of Amada applications software used in line control and part programming.---------- Regular travel within assigned territories.---------- Ability to lift up to 50 lbs. -- NON-ESSENTIAL FUNCTIONS: ---------- The ability to communicate in the Spanish (Mexican) language. -- REPORTING RELATIONSHIP: Reports to Regional Service Manager -- SUBORDINATE STAFF: None -- KNOWLEDGE: A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred. -- SKILLS: ---------- Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.---------- Ability to use hand tools, Volt/Ohm meter and Oscilloscope.---------- Working knowledge of computers and Windows OS.---------- Ability to read and interpret mechanical and electrical drawings.---------- Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine. . TRAVEL: Routine travel within assigned territories with occasional over night stays. -- MENTAL ABILITIES: ---------- Ability to work harmoniously with others---------- Ability to accept and follow instruction---------- Ability to maintain positive attitude---------- Ability to work alone and without direct supervision---------- Ability to take initiative, ownership and be proactive -- WORKING CONDITIONS: LIFTING:-- Average Weight: 50 lb.---------------------------------- Frequency: Daily Los Angeles Times.Category: Customer Service, Keywords: Customer Support Engineer

Keywords: Amada North America Inc, Chicago, Customer Support Engineer --- Laser, Engineering, Chicago, Illinois

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