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Installation Technician

Company: Hill-Rom
Location: Chicago
Posted on: November 11, 2019

Job Description:

Hillrom is a $2.8B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products and information technology solutions. Hillrom's comprehensive product and service offerings are used by health care providers across the health care continuum and around the world in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care.
DescriptionJOB SUMMARY:
The person in this position will have a defined territory with a specific region. Their goals and objectives will be designed to drive business and personal growth. They will be expected to perform all aspects of an Installation Technician as well as Project Management. They will be expected to provide field training on new and existing products. Consistent revenue generation and expense control will be expected. The Installation Technician will be expected to address escalated and difficult service requests.

* Perform complex repairs on Trumpf Medical products. These are repairs beyond simple and minor cosmetic repairs or component replacements:
o Visually, audibly, and manually inspect Hill-Rom products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair
o Utilize the appropriate tools in making required adjustments and repairs
o Monitor the readings of electronic meters and gauges
o Component replacements and facility coordination
o Electronic, pneumatic system, and medical gas troubleshooting and repair of assigned products
* Perform technical breakdown of any Trumpf Medical product and communication of technical performance of the product
* Utilize manufacturer service manuals, installation manuals, and documentation to provide troubleshooting, root cause and repair while working independently
* Use advanced test equipment for products assigned
* Manage projects effectively to exhibit an understanding of the principles behind the theories of project management and to ensure maximum efficiency of installations
* Meet all customer product installation requirements on schedule
* Exercise sound judgment in order to plan and organize effectively to satisfy customer demands
* Execute the entire installation process, including post-order paperwork flow, pre-installation requirements, structure reviews, and site inspections
* Perform trial activity though execution of trial installations and trial de-installations
* Sustain a clean and safe work environment, including 5S activities, sweeping, mopping, and all other general 'housekeeping' duties
* Provide on-call coverage, up to 24/7 basis for account visits, and adapt to a constantly changing daily schedule of activities
* Complete written documents (records, reports, and forms) for internal, regulatory, and project documentation
* Read and comprehend technical information pertaining to the repair, maintenance, and installation of Trumpf Medical products
* Complete data analysis and interpretation as required using various electronic devices such as PC, smart phone, tablet etc.
* Conduct effective, oral presentations of information to customers and co­workers such as:
o In-services training sessions to hospital staff and caregivers
o Product demonstrations
o Participation in team meetings
o Feedback of field activities
o Cross-training of coworkers to complete both service center and field functions
* Comply with all Hill-Rom and customer policies including Quality System ISO Standards and other applicable standards such as The Joint Commission, Construction Safety Requirements, and Blood Borne Pathogens
* Support and understand compliance with all customer service and contractual expectations
* Ensure continuous effective relationships with both internal and external customers
* Demonstrate a proactive approach to safety awareness and compliance by successfully completing all required safety and compliance learning modules on a timely basis, identifying safety concerns and correcting as necessary, identifying potential safety issues on products and/or repair procedures and providing feedback to management team
* Responsible for ensuring others are completing projects within safety requirements including coordinating completion of safety training for temporary employees and/or job specific requirements
* Exhibit administrative paperwork proficiency which includes accuracy and timely submittal of paperwork and providing timely inventory management reconciliation information
* High School Diploma or GED required, technical training or a technical degree from the military, trade school, college or university preferred
* Demonstrated technical aptitude through a minimum of 5 years' previous mechanical/hands-on experience in a technical or similar capacity, working with medical devices/FDA regulated products in a hands-on environment
* Must possess ability to effectively communicate (both written and verbal) relevant project information to clients, superiors and internal customers and deliver engaging, informative, well-organized presentations
* Understand how to communicate difficult/sensitive information tactfully
* Understand Internet, Intranet, MS Office products to include: Word, Excel, PowerPoint and Outlook
* Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
* Must be available to work extended hours to meet time availability demands of hospital clients including 1st, 2nd or 3rd shift
* Must be willing and able to travel with overnights required. Overtime may also be required
* Must possess a valid driver's license in state of residence and be able to operate a motor vehicle for extended periods of time
* Must be able to provide suitable transportation for carrying the tools and parts required to perform the specific duties
* Must possess exceptional Customer Service skills and maintain a professional appearance
* Ability to lead, direct and coordinate technical service projects, positively impacting customer satisfaction
* Good written and verbal communication skills
* Ability to work independently and manage time effectively
* Ability to resolve conflict and adapt to new technologies

Must be able to maintain physical condition appropriate to the performance of assigned duties and responsibilities which include the following:
* Able to work extensively on ladders and be able to lift 50lbs minimum overhead, including proper safety and ergonomic procedures
* Able to sustain a work load consisting of exerting 50lbs minimum of force overhead frequently, and/or 25 to 50 pounds of force regularly and or greater than negligible up to ten pounds of force constantly to move objects
* Ability to load, unload, deliver, and remove Trumpf Medical products to and from customer accounts, unassisted using appropriate processes and safety techniques
* Possess dexterity in the use of hand and power tools to accomplish the installation / de-installation of Trumpf products
* ... To view the rest of this job posting or to apply for this position please click the APPLY NOW button

Keywords: Hill-Rom, Chicago , Installation Technician, Engineering , Chicago, Illinois

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