ChicagoRecruiter Since 2001
the smart solution for Chicago jobs

Auditor - Performance Management

Company: United Airlines
Location: Chicago
Posted on: February 16, 2020

Job Description:

We have a wide variety of career opportunities around the world come find yours.Customer Strategy & InnovationOne of Uniteds newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.Job overview and responsibilitiesResponsible for conducting operational audits of services outsourced to Business Partners ensuring quality meets United's policy standards and to drive improvements in customer satisfaction. Provides in the moment engagement with Business Partner agents, leads and front-line leadership. Develops and maintains key relationships with Business Partners front-line leaders and agents through effective communication and in the moment coaching or recognition opportunities. Exhibits and actively promotes United's core4 values at all times and ensures Business Partners instill and reflect this culture. Influences performance improvement strategies through collaboration with Business Partners, Airport Operations and Customer Support Center stakeholders. Facilitates and enables accountability, transparency, prioritization of station metrics to meet/exceed goals and customer expectations.

  • Complete daily audits of Business Partner mission work and related activities during all hours of the operational day to ensure delivery of quality operations and adherence to United standards and procedures.
  • Provide in the moment feedback, coaching or recognition to front-line Business Partner employees
  • Prepare and deliver written and in-person de-briefs to local leadership with findings, recommendations or corrective actions to meet service expectations
  • Utilize KPI data and information insights to provide operational input/feedback, identify trends/root cause defects and opportunities for improvementRequired
    • High school degree, or equivalent
    • Motivated individual adept at building relationships, excellent communication skills; including written and verbal, strong business acumen, strategic thinker, problem-solving skills and decision-making abilities
    • Experience with or related to airline / airport operational environment
    • Must be legally authorized to work in the United States for any employer without sponsorship
    • Successful completion of interview required to meet job qualification
    • Reliable, punctual attendance is an essential function of the positionPreferred
      • Bachelors degree in Aviation or other college degreeEqual Opportunity Employer Minorities/Women/Veterans/Disabled/LGBTDivision: 81 Customer Strategy & InnovationFunction: Professional OpportunitiesEqual Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: United Airlines, Chicago , Auditor - Performance Management, Executive , Chicago, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Maintenance Manager
Description: MAINTENANCE MANAGER Managerial Role in Maintenance Management Solutions within the Metals Industry Located near Chicago, IL COMPENSATION Base Salary Full Benefits JOB DESCRIPTION The MAINTENANCE MANAGER (more...)
Company: Ajulia Executive Search
Location: Chicago
Posted on: 02/17/2020

RD Laboratory Manager
Description: R D Laboratory Manager Job Location: Franklin Park . Ferrero is anything but ordinary Ferrero is a global company that is privately owned by the Ferrero family. The company has grown from the small (more...)
Company: Thorntons
Location: Franklin Park
Posted on: 02/17/2020

Onboarding And Training Program Manager
Description: CSC Corptax transforms the business of tax through cutting-edge technology, business process expertise, and award-winning customer support. Our software is the first and only single system on the market (more...)
Company: Corptax
Location: Wheeling
Posted on: 02/17/2020


Product Manager
Description: Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the (more...)
Company: CommScope
Location: Alsip
Posted on: 02/17/2020

Account Manager
Description: Account Manager UNITED STATES-IL-CHICAGO AP Sales, Marketing Distribution Regular Day Job Full-time - Coordinating with sales lead and internal support terms to implement assistance and TPA services, (more...)
Company: AXA Insurance plc
Location: Chicago
Posted on: 02/17/2020

Installation Service Manager
Description: MUST HAVE COMMERCIAL FLOORING EXPERIENCE PERSONAL CHARACTERISTICS The qualified candidate must be a high-energy self-starter with a strong work ethic. This individual will need to be motivated by a (more...)
Company: Mr. David's Flooring International, LLC
Location: Itasca
Posted on: 02/17/2020

Director, Digital Marketing
Description: Director is responsible for planning, developing, implementing and managing the overall digital marketing strategy for GE Healthcare. In addition, this role is responsible for managing, guiding and training (more...)
Company: GE Healthcare
Location: Chicago
Posted on: 02/17/2020

Studio Director
Description: Join one of the fastest growing companies in the beauty industry, Amazing Lash Studio We specialize exclusively in high-quality lash extensions. We are currently looking for a Studio Director to join (more...)
Company: Amazing Lash Studio
Location: Chicago
Posted on: 02/17/2020

Business Development Officer Sr - Wealth Management/Hawthorn
Description: Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Sr. (more...)
Company: PNC
Location: Chicago
Posted on: 02/17/2020

General Manager-Franchise - 3701 - N Independence - Romeoville, IL (Romeoville, IL)
Description: The General Manager is the Restaurant Leader This position is key to the success of
Company: Checkers & Rally's Drive-In Restaurants
Location: Romeoville
Posted on: 02/17/2020

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Chicago RSS job feeds