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IT Manager

Company: Robert Half
Location: Warrenville
Posted on: July 1, 2020

Job Description:

Description Robert Half Technology has a job opening for an IT Manager! If you are a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you. For the long-term temporary-to-full-time IT Manager role, you will be positioned in the Warrenville, Illinois, area. This position is responsible for managing the technical services and day to day support for end users. Typical duties include analyzing workflows, delegating projects, and meeting department goals. This position is also responsible for developing and monitoring performance standards along with staff management and development. Additionally, this position collaborates with management and global IT peers on strategic and tactical goals. MAJOR DUTIES AND RESPONSIBILITIES bullTelecommunications, LANs, Help Desk, and Technical Support for multiple group companies across 4 physical sites including remote access bullDevelops and maintains a disaster recovery plan for phone and contact center environment bullEnsures documentation of procedures bullManages technical upgrades for phone and contact center environment bullManages issue triage, assigning resources, ensuring resolution within service level agreements (SLAs) and ticket resolution bullWorks with management to propose, agree and deliver IT services to defined Service Level Agreements (SLAs) bullManages PC imaging and deployment Requirements MINIMUM QUALIFICATIONS bullMust have proven experience delivering on time and on budget bullMust have 7-10 years professional experience in IT including technical support, networking, telecommunications, project management, budget development and project management bullMust have 5-7 years professional experience supervising teams to provide technical support for existing tools, desktops, and applications bullMust have 5+ years professional experience providing technical support for phone and contact center environment bullMust have 5+ years of hands on technical experience providing end user support bullMust be highly proficient in MS Windows environments bullMust be an expert at using MS Office bullMust have proficient knowledge in computer viruses and security bullMust have experience managing contractor relationships bullMust demonstrate analytical, problem solving, and decision making skills Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Chicago , IT Manager, Executive , Warrenville, Illinois

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