Retail Sales Program Manager

Company: ARS-Rescue Rooter
Location: Itasca
Posted on: October 19, 2020

Job Description:

ARS/Rescue Rooter, National HVAC & Plumbing company, has partnered with the largest home improvement retailer to provide their customers with excellent HVAC equipment sales and service! We need a Program Manager to help recruit, train, support, and manage/lead a team of 20+ top notch marketers to work throughout the Chicago suburbs to set appointments for our professional sales and service teams. The right candidate must be the type of person that "owns" a project and gets results. A successful Team Lead will be a results driven, goal-oriented, seasoned marketing and sales professional with a self-motivating, positive, and energetic attitude. The schedule is flexible, but this is NOT a 9 to 5 job. The right person to lead this team will need to be able to put in the hours and work to make the program successful. This is a retail environment so nights and weekends are part of the gig. What that means is the ability to work every Saturday and most Sundays are required as this is the high traffic times in stores and when your team will be working.

• Manage hourly/daily sales support associate (SSA) performance, schedules and activities to achieve service center goals.
• Hold weekly SSA meetings to inform, educate, and motivate individual team members.
• Provide individual and team progress updates vs. goals.
• Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.).
• Create competitive atmosphere between SSAs with internal contests for leads or challenges to a neighboring branch such as a "race" to a pre-determined goal, etc.
• Spend 60-65% of time in the field with SSAs and retail store management.
• Meet and / or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, SSA staffing, and leads run.
• Develop and maintain positive, direct, working relationships with retail store personnel and retail store area management.
• Meet with retail store managers and/or home services team members to provide performance updates and notify of schedule or staffing changes.
• Schedule and implement planned store "events", being sure to involve Store Management.
  • Bachelors Degree in related field or equivalent in retail management experience
  • Combination of at least 5 years of retail, sales, and/or marketing experience required
  • Interviewing and Recruiting experience is preferred
  • Valid Driver's License
  • Reliable transportation and ability to travel locally 75%
  • Ability to work weekends ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Apply Now!

Keywords: ARS-Rescue Rooter, Chicago , Retail Sales Program Manager, Executive , Itasca, Illinois