Senior Manager, Field Engineering Implementation

Company: Regional Recreation Corporation of Wood Buffalo
Location: Northbrook
Posted on: February 25, 2021

Job Description:

Careers - UL - Senior Manager, Field Engineering Implementation in Northbrook, Illinois - Careers at United States - Northbrook Skip Branding Explore all of ul.com

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    • Facebook Careers - UL - Senior Manager, Field Engineering Implementation in Northbrook, Illinois - Careers at United States - Northbrook Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Welcome page Returning Candidate? Log back in! Senior Manager, Field Engineering Implementation Location US-IL-Northbrook Job ID 2021-21632 # of Openings 1 Job Category Field Operations/Follow-Up Services At UL, we know why we come to work. Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely! What you'll learn & achieve: Senior Manager, Field Engineering Implementation is responsible for the design and implementation of Field Engineering Services strategic customer transformation initiatives. Designs, develops, and implements enhanced customer initiatives to increase customer satisfaction and retention.--Responsible for developing and managing execution of a multi-year transformation across multiple teams in a globally dispersed organization of 1000 employees.
      • Leads the design, development and implementation of customer "services in the field" transformation plan, achieves buy-in and partner with appropriate stakeholders (e.g. operations), conducting pilots as needed, and drives final implementation of recommendations.
      • Responsible for developing customer retention and NPS goals for field engineering and tracking progress towards goals and sharing within field engineering.
      • Collects customer feedback (internal and external) through various tools (e.g. surveys) and serve as a customer experience champion by developing and implementing programs that break down internal blockers, drives improvements for the customer, including removing roadblocks and red tape as the primary point of contact for major escalations.
      • Responsible for creating an exceptional Field Services onboarding experience for customers by gathering and using Voice of Customer data and NPS results.
      • Identifies & develops the tracking of market information to support strategic & tactical decisions for Field Engineering.
      • Responsible for driving customer satisfaction by deploying best in-class tactics to drive improved onboarding, retention, data gathering and Field Engineer engagement.
      • Leads a team that is responsible for gathering of competitive intelligence to understand capabilities and positioning in field engineering in order to drive and achieve business results.
      • Key contributor to the creation of business and service strategy including Field LRP (Long Range Plan)
      • In partnership with Chief Scientist Technical training team and UL University designs, develops, and implements training programs for field engineering staff to ensure the programs are in compliance with regulations and standards.
      • Leads and is owner of technical training services for field engineering, partners with HR and ULU in identifying and upskilling the capabilities of the Field Engineering teams in support of COU strategic plans and field engineering strategic business goals.
      • Responsible for leading a virtual team across other verticals within Field.
      • Manages performance of direct reports by defining accountability, establishing performance objectives and KPIs, providing feedback & guidance & ensuring all policies are understood and adhered to. What makes you a great fit:
        • Bachelor's degree required; MBA preferred
        • A minimum of 8 years of total professional experience, 4+ years business strategy or commercial role
        • Experience working with diverse, global teams strongly preferred
        • Experience managing and delivering clear, impactful communications to internal and external stakeholders
        • Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions
        • Ability to inspire, motivate, and influence behaviors to help change across a field organization
        • Ability to adapt to rapidly changing priorities
        • Strong analytical mindset
        • Change Management experience with demonstrated use of change management tools
        • Ability to create business cases with detailed implementation plans
        • Experience building high-performing and highly collaborative teams
        • Experience driving strategic business growth What you'll experience working at UL:
          • Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
          • People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
          • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
          • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
          • Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off. Learn More: Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious? To learn more about us and the work we do, visit UL.com Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Connect With Us! Not ready to apply? Connect with us for general consideration.
            
            
            
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Keywords: Regional Recreation Corporation of Wood Buffalo, Chicago , Senior Manager, Field Engineering Implementation, Executive , Northbrook, Illinois