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Vice President, Customer Success

Company: Roman Health Pharmacy LLC
Location: Chicago
Posted on: February 25, 2021

Job Description:

Groundspeed Analytics ("Groundspeed") is one of the fastest growing InsurTech companies globally. Driven by innovative artificial intelligence (AI) solutions, Groundspeed is disrupting the $300 billion commercial insurance industry. Our clients include top insurance carriers and brokers such as Travelers, Aon, Liberty Mutual and others.-- The insurance industry sits on massive amounts of unstructured data, and the lack of access and utilization of this data creates a barrier to revenue growth and expense reduction. Groundspeed helps the industry by unlocking the value in their unstructured data. Whether it is automating processes and/or providing insights derived from machine learning, Groundspeed is helping companies maximize their business opportunities. Groundspeed is helping companies maximize their business opportunities. Groundspeed is recognized by industry analysts as a leader and was recently named to the 250 Top FinTech startups in 2020 by CB Insights and the Insurtech Hot 100. Headquartered in Ann Arbor, Groundspeed's team is distributed across more than 10 locations in the US, including San Francisco, Chicago, Atlanta, and Denver. Groundspeed is excited to announce the close of our Series-C investment round with returning investor Oak HC/FT and Insight Partners! About the Role We are looking for an experienced Vice President of Customer Success to be one of two first hires on a newly formed Customer Success team. This person will own the relationship with several enterprise level customers in the Insurance space. This is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide customers successfully from deployment to operationalization. The position is also highly collaborative working across multiple internal teams to ensure we deliver a quality product to our customers. This role reports to the Chief Revenue Officer. What You'll Do

  • Manage a portfolio of enterprise merchant accounts to foster strategic, long-term business relationships
  • Become an expert on Groundspeed products/solutions including capabilities and value
  • Implement solutions with customers including pilots and subscription services
  • Grow a high performing team of customer success managers and align on key objectives
  • Create and execute against project plans for customer implementations
  • Support POCs including the ability to communicate the value of Groundspeed data including new insights for customers
  • Retain existing customers including leading the setting and executing against customer retention strategies
  • Establish productive working relationships with assigned customers and foster upsell and cross-sell opportunities
  • Coordinate with Account Executives on new sales opportunities
  • Collaborate with Product on product enhancements
  • Report against customer KPIs on a weekly, monthly and quarterly basis What We're Looking For
    • 10+ years of managing complex enterprise organizations
    • Exceptional communication skills, including written and verbal skills
    • A highly disciplined individual with the ability to create and manage project plans, set visible agendas with customers, and implement change management programs for customer implementations
    • Excellent relationship building capabilities with customers including senior management, management, and users of Groundspeed solutions
    • Understanding of business processes, with knowledge of commercial insurance a plus
    • Strong grasp of data, with knowledge of commercial insurance a plus
    • Ability to understand and communicate the business value of Groundspeed's solutions
    • Ability to recommend and advocate for new ways of doing business as a result of the Groundspeed delivered data
    • A highly collaborative individual that can organize internal resources from executive management, sales, customer delivery, product, and other functions We are Committed to a Diverse Workforce -- Groundspeed is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For more information about Groundspeed, please visit--www.groundspeed.com .-- Groundspeed Analytics, Inc. is an E-Verify Employer.

Keywords: Roman Health Pharmacy LLC, Chicago , Vice President, Customer Success, Executive , Chicago, Illinois

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