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Division Vice President, Small Business

Company: Arthur J. Gallagher & Co. (AJG)
Location: Rolling Meadows
Posted on: February 25, 2021

Job Description:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures The Divisional Practice Leader, Small Group Benefit Services, serves to lead the Small Group Business Segment (clients with fewer than 50 employees), meet the needs of our clients, promote our consistent value proposition, ensure the quality and efficiency of our client deliverables and differentiate Gallagher within the US.--
Key measurements of success in this role include revenue growth, EBITDAC margin growth, client retention, new logos, carrier and vendor relationships, client satisfaction, employee development and productivity, and innovation.
Essential Duties and Responsibilities:
--- Works closely with sales and marketing to assist in growing our business organically and supports new business opportunities through sales outreach programs, mining the Small Business book of business for ADP TS opportunities and integrating with our GGB partners to establish referral opportunities.--
--- Works with the regional Small Group service centers to optimize staffing models, hiring profiles, training programs, performance evaluations, and overseeing operational expansion as directed by leadership--
--- Assists in developing regional staffing plans and overseeing operational expansion as directed by leadership
--- Provides quarterly reporting and forecasting to regional and corporate executives on the performance of the Small Group Market segment such as customer satisfaction, sales support, revenue, budget and local P&L impact
--- Leads and actively participates in the annual budgeting and planning process associated with Small Group Service centers--
--- Prioritizes the rollout of new functionality within both the technology and services provided to clients. Ensures that standard processes meet overall industry compliance and regulatory requirements--
--- Leads discussions for potential merger and acquisition opportunities in the Small Business market segment. Presents the Small Business model to potential partners and matches opportunities to GBS goals and objectives
--- Integrates new merger partners into the Small Business model as soon as possible after signing.--
--- Monitors our industry services and drives change to service offerings and pricing to generate appropriate ROI while remaining competitive--
--- Communicates effectively and fosters collaboration through regular account leadership meetings, and to all Small Business team members at least quarterly, and keeps the Small Business SharePoint sites current with information and documentation.--
Sales Effectiveness:--
--- Develop shared marketing materials with Marketing (Corporate and Regional)
--- Develop growth and new business strategy
--- Develop selling skills for all account teams through role playing and mentoring.
Standardize Small Group's Product (carrier) Offering for the Market:--
--- Meet with primary carriers on a quarterly basis to discuss new products and fit within the Small Business segment.--
--- Ensure carrier product offering continually matches the client's needs and optimizes Gallagher pricing of services, efficiency and compensation--
--- Create a limited set of plans for the Small Group clients at regional or state level--
--- Continuously evaluate carriers and plan options by market--
Define Standard Services that Appeal to the Market:
--- Ensure that services align with client needs and industry offerings--
--- Establish a partnership with vendors to provide services by region and/or FTE segment size
--- Identify gaps in service offerings and investigate viability of new services and implementation of those services--
Concentrate Account Services in Select Locations:
--- Maintain a centralized approach in which services, expertise and support can be replicated and capitalize on economies of scale
--- Consolidate support staff into existing offices; migrating support from local offices to regional centers Reduce redundancy--
Operational, Technical and Business Responsibilities:--
--- Streamline our back office processes with standards and tools by collaborating with our Gallagher Service Center.--
--- Ensure legislative compliance across the team by coordinating with Legislative Compliance on new laws, policies, and practices. Maintain account teams are educated and current on new legislative compliance topics.--
--- Drive cost-savings, efficiency & quality to achieve optimum pricing and margin within the industry--
--- Deliver AJG services from on-shore centers through standardized activities, client deliverables and the use of templates and best practices--
--- Standardize the technology stack that will be used to automate processes--
--- Provide expertise in process, redesign and reengineering--
Vendor Management, Oversight and Reporting:
--- Leverage outsourcing arrangements, internal and external, where appropriate--
--- Monitor internal and external vendor Service Level Agreements (SLAs) and develop root cause analysis, improvement plans and strategies when SLAs are missed--
--- Manage relationships and contract terms for third party vendors who provide services to Small Group
--- Ensure the standards for processes and services are observed in all regional centers at all times--
--- Provide quarterly operations, budget and P&L reports to Division executives and regional EVPs
--- Manage the process for compliance audits--
--- Accountable for performance evaluations of Small Group Leaders
--- Ensure development of all including career paths and standardized performance evaluations for Small Group staff--
--- Expectations to be have an active role in managing underperformance, including centers leaders to do the same. Cascade down too. Look at from Preferred:-- --- 10+ years of operational experience within the insurance industry and/or benefits industry--
--- 10+ years of program management or consulting within the insurance and/or benefits industry--
--- BA or BS degree with relative industry experience--
--- Experience with managing resources, risk analysis, budgets and client onboarding and relationship management--
--- Working knowledge of HIPAA/HIPAA HITECH, benefits outsourcing strategies, ERISA, COBRA/FSA administration, PPACA, private insurance exchanges and compliance with federal and state requirements regarding third party services--
--- Experience with setup, management and oversight of the execution of large scale projects--
--- Experience and knowledge of change movement, organizational development, profit maximization, productivity and efficiency enhancement-- Communication, Analytical and Organization Skills --- Excellent written and oral communication skills--
--- Superior presentation skills--
--- Strong analytical, organizational and problem solving capabilities--
--- Must be independent, self-motivated and goal/people oriented--
--- Proactive approach with attention to detail and proven ability to follow-through--
--- Change agent with ability to influence others outside of a direct reporting relationship
--- Proven relationship building sills and high energy level--
--- Cooperative with colleagues and strong consultative approach--
--- Ability to coach and motivate others--
--- Supports execution of business unit goals and Dominant Priorities-- Standards and Practices:-- --- Ability to manage/balance multiple priorities--
--- Assigns work and manages projects on a timely basis--
--- Is a model to the branch managers and operations teams--
--- Excels in a 'self-service' environment and has a 'no job too small' attitude Use of Time: --- Ability to lead and participate in cross functional team based projects--
--- Can prioritize and manage through constant change-- Customer Service and Business Strategy: --- Commitment to and record of strong customer service--
--- Excellent interpersonal skills--
--- Ability to translate short-term business goals into team and individual performance goals--
--- Ability to conduct performance management discussions--
--- Excellent customer focus--
--- Excels at understanding and articulating strategy, positioning and messaging-- Required: Bachelor's degree and 10 years related experience. U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities,--Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill.--Gallagher will require proof of work authorization.
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
  • Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
  • Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.--- Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Please Note: Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

Keywords: Arthur J. Gallagher & Co. (AJG), Chicago , Division Vice President, Small Business, Executive , Rolling Meadows, Illinois

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