Sr. Physician Account Manager
Company: Vatica Health
Location: Chicago
Posted on: April 11, 2021
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Job Description:
The Sr. Provider Engagement Representative is an integral role
at Vatica as it provides ongoing relationship management and
critical support to contracted practices in all markets. This role
is vital to Vatica's continued success and growth. Passion for
exceptional customer service and experience developing, and
maintaining, relationships with office staff and providers in
primary care practices, are required. Through cross-functional
collaboration, the Sr. Provider Engagement Representative is
responsible for improving provider satisfaction and performance in
the Vatica Health program. Primary Responsibilities --- Proactive,
continuous outreach to practices that are not meeting penetration
goals, to provide support and guidance to achieve optimal program
participation and performance.--- Improve the rate of active
participation among all contracted practices, at the individual
provider level.--- Follow standard protocols and leverage Job Aids,
workflows, and other tools to ensure providers' questions and
concerns are addressed in a timely manner.--- Contribute to the
achievement of 95%+ provider e-signature on Vatica encounters
within client-specific Lock parameters.--- Contribute to the
achievement of 99%+ provider retention year-over-year--- Leverage
technology, and best practices, to deliver provider-centric service
that meets Vatica's standard of "one call" issue resolution.---
Receive, assess, and research all questions, concerns and
complaints received from contracted practices. Work
cross-functionally to research concerns and complaints and achieve
"win-win" results for practices, clients and Vatica.--- Immediately
seek assistance and guidance from leadership, or other supervisory
staff, to resolve escalated and complex provider service issues and
complaints.--- Fully document all interactions, and communications,
with practices in Salesforce (and other tools, as appropriate).---
Drive incremental improvements in provider satisfaction scores
(measured by NPS or other methods) year-over-year, in accordance
with corporate OKRs. --- Support interdepartmental projects---
Contributes to, and executes, all responsibilities assigned to this
role in the Vatica Provider Engagement Go-To-Market
planRequirements --- Minimum of three years of provider account
management or liaison/engagement, experience at a health system or
other healthcare setting--- Excellent customer service and
problem-solving skills--- Excellent communication skills (verbal
and written)--- Keen attention to details; ability to follow verbal
and non-verbal cues--- Ability to learn quickly, adapt and succeed
in a fast-paced organization--- Ability to demonstrate a high
degree of sound judgment and resiliency--- Ability to work
independently in a remote environment--- Comfortable with
occasional ambiguity--- Excellent organizational skills with the
ability to multi-task--- Travel Preferred Skills --- Five or more
years of progressive experience in a provider account management or
liaison/engagement role, at a health system or other healthcare
setting--- Experience working in Salesforce--- Demonstrated
proficiency increasing provider engagementBenefits WORKING AT
VATICA HEALTH ADVANTAGES Prosperity --- Competitive salary based on
your experience and skills - we believe the top talent deserves the
top dollar--- Bonus Potential (based on role and is discretionary)
- if you go above and beyond, you should be rewarded--- 401k plans-
we want to empower you to prepare for your future--- Room for
growth and advancement- we love our employees and want to develop
withinGood Health --- Comprehensive Medical, Dental, and Vision
insurance plans--- Tax-free Dependent Care Account--- Life
insurance, short-term, and long-term disabilityHappiness ---
Excellent PTO policy (everyone deserves a vacation now and then)---
Great work-life balance environment- We believe family comes
first!--- Strong supportive teams- There is always a helping hand
when you need itAre you up to the challenge? What are you waiting
for? Apply today!
Keywords: Vatica Health, Chicago , Sr. Physician Account Manager, Executive , Chicago, Illinois
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