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Client Services Director (Cyber)

Company: O'Hagan Meyer
Location: Chicago
Posted on: April 11, 2021

Job Description:

Position Summary: We are looking for a strong, poised individual who is capable of effectively servicing a growing cyber insurance practice team and its clients. This person will be trained on how to identify client needs and suggest the appropriate products and services, determine the complexity of a claim and at times quickly resolve an issue that does not require escalation. This position has immense opportunity for growth within the organization. Some travel may be required when Covid-related restrictions are lifted.
Essential Responsibilities/ Minimum Requirements included, but not limited to:

  • This person will be the first point of contact and will manage the cyber incident reporting hotline.
  • Effectively triage and prioritize cyber incidents.
  • Provide excellent customer service throughout the entire claim process.
  • Report directly to and work closely with Cyber Insurance Practice Team Leaders.
  • Manage loss runs and entry of claims into bordereaux.
  • Implement incident response processes, procedures, guidelines, and solutions.
  • Able to perform case management duties.
  • Entertain clients which will include quarterly or bi-annual in-person meetings as well as relationship building activities outside of the office.
  • Possible domestic and international travel will be necessary (when travel is deemed safe).
  • Attend client and industry conferences.Basic Qualifications:
    • Possess highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
    • Possess exceptionally strong communication, presentation, analytical and organizational skills.
    • Must be motivated and self-disciplined.
    • Exhibit resourceful, problem-solving approach to projects.

Keywords: O'Hagan Meyer, Chicago , Client Services Director (Cyber), Executive , Chicago, Illinois

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