Associate Product Operations Manager, Customer Onboarding

Company: Juniper Square
Location: Chicago
Posted on: November 22, 2021

Job Description:

About Juniper SquareOur mission is to make the world's private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result bringing access to millions who don't currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology"-- - -all while contributing as a member of a values-driven organization"-- - -we want to hear from you. We've doubled our team in each of the past four years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term. We need YOU to help us achieve our mission. About Juniper SquareOur mission is to make the world's private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result bringing access to millions who don't currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology"-- - -all while contributing as a member of a values-driven organization"-- - -we want to hear from you. We've doubled our team in each of the past four years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term. We need YOU to help us achieve our mission.About your RoleAs an associate product operations manager, your primary responsibility will be getting new customers started with our application. You'll engage hands-on with customers, and collaborate with colleagues from product development, sales, and customer success. Specifically, you will:Work with customers to plan how to migrate their existing data to Juniper SquareManage the process of data migration; participate in calls with customers and coordinate work by your colleaguesReview, analyze, and prepare customer data for import to our applicationLearn to upload data using the Juniper Square application and other software toolsCoordinate with our customer success team to provide a great experience for new customersRecommend improvements to our application based on experiences with customersBecome an expert in the way private equity companies operateIn this role, you'll work directly with clients, get experience managing investment data, and become an expert in our product. You'll develop tools and collateral to make these processes more efficient as the business grows.QualificationsBachelor's degreeExperience working with complex datasets in Microsoft ExcelStrong attention to detail; analytical and inquisitive natureExcellent written and verbal communication skillsEmpathy for customers, and passion for helping themSelf-starter personality; comfort with ambiguity and rapidly changing environmentsInterest in software and finance; familiarity with real estate private equity concepts a plusAbility to manage multiple projects in a fast-paced startup environmentThis is a full-time position located in our Austin office or San Francisco office.BenefitsCompetitive salary and meaningful equityHealth, dental, and vision care for you and your familyUnlimited vacation policy and paid holidaysGenerous paid family leave, medical leave, and bereavement leave policies401k retirement savings planProfessional development stipendHealthcare FSA and commuter benefits programsMonthly work from home wellness stipend while we're all remoteMental wellness coverage including live coaching and therapy sessionsHome office productivity allowance to help create an ideal work from home setupAt Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We'd love to hear from you.#LI-REMOTEAustin, TXSan Francisco, CA

Keywords: Juniper Square, Chicago , Associate Product Operations Manager, Customer Onboarding, Executive , Chicago, Illinois