Senior Operations Manager

Company: Bank of America
Location: Chicago
Posted on: November 22, 2021

Job Description:

Job Description:Manages a medium-large segment or unit(s) of a product line and/or function of the company's operations activities. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Six Sigma/Lean experience preferred. Incumbents normally have 2-4 years of operational management experience. Directly manages 4-12 associates and has a department of 40 - 100 associates and may cover multiple shifts/sites. Bachelors degree or equivalent preferred. Responsibilities:Risk/Compliance, Business Continuity, MCRP, Expense management, Compliance trainingCustomer driven mindsetOperations Site training of multiple--productsAssociate engagement/CommunicationsTour FacilitatorInterface with Workplace managementLoad leveling/Capacity PlanningAward & Recognition Required Skills:Flexibility to work off shift hours as required by the business3-5 years of high volume production backgroundMinimum of 3-5 years of Manager experienceAttention to detail, coupled with strong analytical problem solving methodsMust be able to learn quickly and work at a quick pace and multitaskStrong verbal and written communication skillsAbility to lead othersCapability to work effectively in a team environmentMust be able to prioritize and organize work to meet deadlinesApplied knowledge of Microsoft OfficeAbility to make sound decisions, solve problems, and exhibit a continuous improvement orientation.Ability to display flexibility with given work demandsRecent 3+years of leadership and/or management experience.Results driven: exhibits a high motivation to succeed and convey a sense of urgency for constantly improving performance and the organization, with attention to achieving results through collaboration.Strong performance management skills that can motivate, develop talent, and appropriately address performance concerns with regular two-way feedback.Demonstrates the willingness and ability to handle multiple demands and shifting priorities in a rapidly changing environment through prioritization & delegation.Strong communication skills, written and verbal, with the ability to create compelling business cases, articulate complex issues simply, appropriately convey leadership messages and actively listen.Leads and Influences ChangeClient relationship and client advocateStrong Leadership and team buildingExcellent partnership and account managementAnalytical ability for staff to volume dynamicDesired SkillsGreen BeltLockbox or Check processing experience-- Other Qualifications:Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs --- is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Job Band:H5Shift:--1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Manages a medium-large segment or unit(s) of a product line and/or function of the company's operations activities. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Six Sigma/Lean experience preferred. Incumbents normally have 2-4 years of operational management experience. Directly manages 4-12 associates and has a department of 40 - 100 associates and may cover multiple shifts/sites. Bachelors degree or equivalent preferred. Responsibilities:Risk/Compliance, Business Continuity, MCRP, Expense management, Compliance trainingCustomer driven mindsetOperations Site training of multiple--productsAssociate engagement/CommunicationsTour FacilitatorInterface with Workplace managementLoad leveling/Capacity PlanningAward & Recognition Required Skills:Flexibility to work off shift hours as required by the business3-5 years of high volume production backgroundMinimum of 3-5 years of Manager experienceAttention to detail, coupled with strong analytical problem solving methodsMust be able to learn quickly and work at a quick pace and multitaskStrong verbal and written communication skillsAbility to lead othersCapability to work effectively in a team environmentMust be able to prioritize and organize work to meet deadlinesApplied knowledge of Microsoft OfficeAbility to make sound decisions, solve problems, and exhibit a continuous improvement orientation.Ability to display flexibility with given work demandsRecent 3+years of leadership and/or management experience.Results driven: exhibits a high motivation to succeed and convey a sense of urgency for constantly improving performance and the organization, with attention to achieving results through collaboration.Strong performance management skills that can motivate, develop talent, and appropriately address performance concerns with regular two-way feedback.Demonstrates the willingness and ability to handle multiple demands and shifting priorities in a rapidly changing environment through prioritization & delegation.Strong communication skills, written and verbal, with the ability to create compelling business cases, articulate complex issues simply, appropriately convey leadership messages and actively listen.Leads and Influences ChangeClient relationship and client advocateStrong Leadership and team buildingExcellent partnership and account managementAnalytical ability for staff to volume dynamicDesired SkillsGreen BeltLockbox or Check processing experience-- Other Qualifications:Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs --- is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Job Band:H5Shift:--1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: Manages a medium-large segment or unit(s) of a product line and/or function of the company's operations activities. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Six Sigma/Lean experience preferred. Incumbents normally have 2-4 years of operational management experience. Directly manages 4-12 associates and has a department of 40 - 100 associates and may cover multiple shifts/sites. Bachelors degree or equivalent preferred. Responsibilities:Risk/Compliance, Business Continuity, MCRP, Expense management, Compliance trainingCustomer driven mindsetOperations Site training of multiple--productsAssociate engagement/CommunicationsTour FacilitatorInterface with Workplace managementLoad leveling/Capacity PlanningAward & Recognition Required Skills:Flexibility to work off shift hours as required by the business3-5 years of high volume production backgroundMinimum of 3-5 years of Manager experienceAttention to detail, coupled with strong analytical problem solving methodsMust be able to learn quickly and work at a quick pace and multitaskStrong verbal and written communication skillsAbility to lead othersCapability to work effectively in a team environmentMust be able to prioritize and organize work to meet deadlinesApplied knowledge of Microsoft OfficeAbility to make sound decisions, solve problems, and exhibit a continuous improvement orientation.Ability to display flexibility with given work demandsRecent 3+years of leadership and/or management experience.Results driven: exhibits a high motivation to succeed and convey a sense of urgency for constantly improving performance and the organization, with attention to achieving results through collaboration.Strong performance management skills that can motivate, develop talent, and appropriately address performance concerns with regular two-way feedback.Demonstrates the willingness and ability to handle multiple demands and shifting priorities in a rapidly changing environment through prioritization & delegation.Strong communication skills, written and verbal, with the ability to create compelling business cases, articulate complex issues simply, appropriately convey leadership messages and actively listen.Leads and Influences ChangeClient relationship and client advocateStrong Leadership and team buildingExcellent partnership and account managementAnalytical ability for staff to volume dynamicDesired SkillsGreen BeltLockbox or Check processing experience-- Other Qualifications:Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs --- is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Shift:1st shift (United States of America) Hours Per Week:--40

Keywords: Bank of America, Chicago , Senior Operations Manager, Executive , Chicago, Illinois