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Strategic Software Account Manager

Company: Radancy
Location: Chicago
Posted on: November 23, 2021

Job Description:

The Strategic Software Account Manager will be responsible for a portfolio of assigned accounts. The Strategic Software Account Manager is responsible for ensuring that Radancy clients achieve their business goals by leveraging our software platform to its greatest degree;-- -resulting in customer satisfaction, retention, growth, and reference-ability. The Strategic Software Account Manager drives maximum adoption of the Unified platform and identifies upsell opportunities via high value relationships with the internal account team and/or client.-- -The Strategic Software Account Manager is responsible for providing proactive, focused attention to assigned Unified platform accounts to ensure clients are receiving the maximum value. Key metrics the Strategic Software Account Manager is accountable for are:-- --- -Usage and feature adoption-- -Contract renewals-- --- -Organic growth-- -Client satisfaction-- -Reference-ability-- --- --- -The Strategic Software Account Manager achieves these objectives by providing the following services for their assigned accounts:-- --- --- -Manage and lead weekly work-in-progress (WIP) and Quarterly Business Review (QBR) sessions with assigned clients.-- -Keep a "-- -bingo card' format and review analytics often to monitor customer usage, feature adoption, and overall health.-- -Understand the client's business strategy and business case, and work with various internal teams to drive alignment between customer objectives and Career site impact (direct or indirect) capabilities.-- -Develop a "success plan"-- -, a plan of action to help ensure customer success and Return on Investment (ROI); deliver to client services management team and maintain regular communication.-- -Ensure that assigned clients leverage and adopt new features and functionality.-- -Solicit client feedback on product features and capabilities.-- -Make continual, proactive recommendations on leveraging Radancy solutions - based on company case studies, new product releases, industry best practices-- --- -In addition, the Strategic Software Account Manager will be expected to:-- --- -Attend client calls where applicable to present recommendations-- -Communicate / report on status regularly for offices and Radancy management-- -Stay informed of product enhancements and updates, constantly integrating into appropriate client plans-- -Coordinate applicable activities related to accounts (support entry when issues arise, team calls when shifts in strategies are recommended)-- -Provide input to Platform Solutions, Development and Product Management regarding offering strengths and weaknesses-- -Contribute to knowledge bases, white papers,-- -webinars-- -and other programs for capturing and sharing best practices with all clients-- -Bachelor's Degree-- -At least 2 years of experience in Customer service and Strategy related to digital software and marketing-- -Excellent communication skills - including great phone presence-- -Ability to work with a wide variety clients and personalities-- --- -Outstanding documentation and follow-up capabilities required-- -Ability to understand and manage client expectations-- -Experience cross-selling, up-selling-- -or some cold calling experience a big plus-- -Ability to take ownership of assigned clients-- --- -Ability to recognize and escalate issues and risks as deemed necessary-- -Exceptional grammar - must be professional and well written in all communications-- -Ability to prioritize and manage work on critical project timelines-- -Must be an independent, self-starter and able to prosper in a fluid work environment-- -Experience working in a high growth environment-- --- -Minimal travel may be required-- --- -Join the global leader in talent acquisition technologies that's committed to finding new ways to leverage software, strategy and creative to enhance our clients' employer brands - across every connection point. We're looking for unconventional thinkers. Relentless collaborators. And ferocious innovators. Talented individuals who are ready to work towards solutions that transform the way employers and job seekers connect.-- -Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.-- -

Keywords: Radancy, Chicago , Strategic Software Account Manager, Executive , Chicago, Illinois

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