Manager, Billing

Company: Hub Group Trucking
Location: Oak Brook
Posted on: November 23, 2021

Job Description:

Job SummaryThe Manager, Billing is responsible for leading a team of Billing Specialists in an industry leading supply chain solutions provider. Reporting to the Billing Director, the individual responsible for this role will lead the team to ensure accurate and timely billing. The Manager, Billing will be responsible for the implementation, and enforcement of billing policies and procedures, execution of the billing group's strategy and objectives, as well as streamlining effective billing processes across multiple customer types and industry verticals. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and lead a team.Essential Job Functions* Lead and manage a team of Billing Specialists to ensure accurate and timely billing including:* Implementation/onboarding of new customers with special and/or unique billing requirements:* Participate in initial onboarding calls* Assist with and/or lead in defining customer billing requirements* Implement specific billing processes meeting customer needs and expectations* Complete successful "end to end" testing prior to go-live for new customer programs* Supervise an assigned team of Billing Specialists, including:* Ensuring they are meeting stated objectives.* Providing coaching, counseling, and professional development.* Conducting interviews to fill vacancies and train new hires.* Administer "Unbilled Revenue" portfolio to minimize days between order tender and invoice presentment.* Implement continuous improvement practices and culture into the team.* Support, plan and implement quality assurance methodologies into the billing process.* Ensure compliance with all internal control initiatives/requirements.* Interact with customers, sales, account management, operations, IT, accounting, and finance to support, develop, plan, and implement special billing programs to meet customer needs and take corrective action as applicable.* Support and develop new processes/systems to improve invoice delivery time, reduce invoicing adjustments, and improve invoicing accuracy.* Support customer satisfaction initiatives by supporting/implementing billing audit processes for contractual pricing and customer required data elements.* Analyze workflow and processes to identify, quantify, and justify recommended improvements both within the department and within other areas of the organization.* Communicate productivity and improvement measures to management and other stakeholders as appropriate to ensure customer satisfaction.* Participate in, and lead where appropriate, cross functional teams related to billing/invoicing processes, customer satisfaction, data integrity, and other applicable initiatives as may be assigned from time to time.* Collaborate/communicate with the Collection team regarding billing changes to customer accounts.Minimum Qualifications* Bachelor's degree in discipline related to functional work or role preferred with 5-6 years of relevant work OR demonstrated ability to meet the job requirements with 10-11 years of profession-based experience in lieu of degree* Two - three years' supervisory/management experience managing billing/invoicing team where multiple billing requirements exist; including complexities beyond a standard billing process (EDI, electronic billing tools, third party billing tools, etc.)* Strong leadership skills* Proven leadership ability, planning, and prioritization skills in billing/invoicing department* Strong interpersonal and collaborative skills* Proven track record of process improvement and problem solving in billing/invoicing* Proven negotiator to the extent of finding solutions that satisfy the needs of both internal and external customers when completed properly* Can demonstrate successful adaptability characteristics by continually evolving, adjusting, and embracing changes in a business environment and then offering alternatives and driving solutions* Detail oriented with an accounting and/or finance background* Excellent communication skills; both written and verbal* Strong PC skills including Excel

Keywords: Hub Group Trucking, Chicago , Manager, Billing, Executive , Oak Brook, Illinois