Senior Manager of Residences - The St. Regis Chicago - (21104844)
Company: Marriott International, Inc.
Posted on: January 16, 2022
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The St. Regis Chicago located at 401 East Upper Wacker Drive,
Chicago, Illinois, United States is hiring a Senior Manager of
Functions as the strategic business leader of Residences operations
and acts as the point of contact when the property leader is
absent. Manages luxury condominium facilities, including physical
plant with attention to protection of the investment and plans to
increase its value through superior care. Areas of responsibility
include all common areas, back of house areas and shared common
space where appropriate. Develops and monitors the implementation
of departmental strategies and verifies implementation of the
strategies and initiative and holds stakeholders accountable.
Verifies the residential operations meet the needs of the Owners,
verifies employee satisfaction and focuses on financial performance
of the department. Identifies and corrects building and service
defects while providing increase in value. Develops and implements
property-wide strategies that deliver products and services to meet
or exceed the needs and expectations of the Owners, the board of
directors and employees and ensures the team is protecting the
assets. Implements training programs related to property management
reinforcing constant quality service.
Education and Experience
2-year degree from an accredited university in Business
Administration, Hotel and Restaurant Management, or related major;
4 years experience in the guest services, front desk, housekeeping,
sales and marketing, management operations, or related professional
4-year bachelor's degree in Business Administration, Hotel and
Restaurant Management, or related major; 2 years experience in the
guest services, front desk, housekeeping, sales and marketing,
management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations
Develops an operational strategy that is aligned with the brands
business strategy and leads its execution.
Reviews Owner Engagement Survey results and other data to identify
areas of improvement and create action plans for improvement.
Evaluates if the residential operations team is meeting service
needs and provides feedback. Develops and implements strategies for
Participates in property walk-throughs with Engineering and
Housekeeping to ensure common areas and back of the house areas are
well maintained and preventative maintenance processes are in
place. Create and maintain self-audits to ensure relevancy.
Tours building on a regular basis speaking with employees and
Owners to understand business needs and assess operational
Reviews findings from Owner Engagement Survey results with
leadership team and ensures appropriate corrective action is taken.
Develops action plan for improvement and is accountable for
Works with team to put sustainable work processes and systems in
place that support the execution of the strategy.
Reviews reports and financial statements to determine residential
operations performance against budget.
Creates draft annual budgets and works with the designated board
member for to gain approval for board presentation.
Develops and communicates a clear and consistent message regarding
departmental goals to produce desired results.
Manages luxury condominium facilities, including physical plant
with attention to protection of the investment and plans to
increase its value through superior care.
Verifies the residences operations meet Owners needs, verifies
employee satisfaction, focuses on managing revenues and maximizes
the financial performance of the department.
Identifies and corrects building and service defects while
providing increase in value.
Implements high standards for all aspects of life safety, loss
prevention, unit owner identity and privacy protection.
Leading Operations Teams
Verifies employees are treated fairly and equitably.
Celebrates successes and publicly recognizes the contributions of
Fosters employee commitment to providing excellent service,
participating in daily operations meetings and models desired
service behaviors in all interactions with Owners and
Develops and executes the necessary decisions to keep property
moving forward toward achievement of goals.
Implements training programs related to property management
reinforcing constant quality service.
Managing Relationships with Property Stakeholders
Prepares for and leads board meetings and provides meaning or
context to the operational and financial results.
Establishes relationship with owner as a business partnership and
supports the relationship between the General Manager and the
Coaches and supports operations team to effectively manage
occupancy & rate, wages and controllable expenses.
Works with direct reports to determine areas of concern and
establish ways to improve the departments financial
Leads cost containment efforts within operations including
organizational restructuring when necessary.
Focuses on maintaining profit margins without compromising Owner or
Identifies key drivers of business success and keeping Residences
leadership focused on the critical few to achieve results.
Develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations
of the Owners and employees and provides a return on
Managing the Owner Experience
Creates an atmosphere in all common areas that meets or exceeds
Champions the brands service vision for product and service
delivery and ensures alignment amongst the Residences leadership
Verifies core elements of the service strategy are in place to
produce the desired results.
Establishes and maintaining open, collaborative relationships with
direct reports and entire Residences operations team. Instructs
direct reports do the same for their team.
Interfaces with Owners on a regular basis to obtain feedback on
quality of product, service levels and overall satisfaction.
Apply now at
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others.
Chat, engage and follow us on social media. - Facebook - Twitter -
LinkedIn - Instagram
Visit marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Chicago , Senior Manager of Residences - The St. Regis Chicago - (21104844), Executive , Chicago, Illinois
Didn't find what you're looking for? Search again!