Customer Success Manager
Posted on: January 16, 2022
Who we are:
AMOpportunities is the pioneer of CTaaS,
Clinical-Training-as-a-Service, and the preferred clinical training
provider for healthcare trainees worldwide. Our platform provides a
comprehensive solution to clinical training capacity and access
issues. Through our software and services, hospitals can earn
revenue and attract new talent without expending additional
resources. Educational institutions can benefit from our software
and services too with guaranteed U.S. training which meets their
unique curriculum requirements and allows for expanded student
The creation of this unique software and our services is inspired
by the growing global shortages of healthcare professionals. We're
changing the future by providing a learning model that empowers
healthcare trainees to learn and work anywhere. Over 3,200 medical
trainees have benefited from our 250+ clinical experiences. We're
breaking down traditional borders and building the future of
Frequently cited statistics show that women and underrepresented
groups apply to jobs only if they meet 100% of the qualifications.
AMOpportunities encourages you to apply even if you do not meet all
listed qualifications. We look forward to your application.
About the position:
The Customer Success Manager serves as the primary point of contact
for our trainees and many key account representatives during the
enrollment process, throughout the scheduled clinical experience,
and after giving them the resources needed to succeed. This person
will help support the department by testing new infrastructure,
providing feedback, and participating in conversations about growth
and how to best support our trainees.
Deliver best-in-class customer service over phone, email, text and
live chat platforms.
Act as the main point of contact for trainees and representatives
from key partner accounts, responsible for building and maintaining
continued customer satisfaction, building trusted professional
relationships, and ensuring success.
Develop and implement personalized plans for assigned partner
accounts such as processes, outreach, orientation, timelines.
Develop a strong understanding of customer challenges and
demonstrate a positive, proactive, solution-based approach to
resolving customer concerns.
Collaborate and communicate with the program team to address key
student concerns and troubleshoot and resolve program issues and
Participate actively as a member of the Visitor Experience team,
contributing ideas and recommendations for improving the customer
experience and internal system/ processes, and product based on
feedback and data.
Analyze and report customer insights and data.
Collaborate with department leads to build Hubspot workflows and
automation, develop a deep knowledge of Hubspot software to ensure
we are maximizing efficiency and meeting customer needs.
Lead and support special projects as assigned.
Develop and maintain a knowledge base of the evolving products and
Collaborate and support all AMO team members and departments.
Opportunity for growth including managing team members.
Other duties as assigned.
Skills and Abilities:
Possess a strong work ethic.
Be upbeat, driven, intelligent, well-organized, and articulate.
Be adaptable to change in the workplace and use change as an
opportunity for innovation and creativity.
A strategic mindset that is driven by the ability to uncover
customer pain points and create solutions.
Demonstrate an understanding of customer service regarding
accommodation, politeness, helpfulness, trust-building, appropriate
boundaries, and flexibility over various platforms.
Ability to manage and prioritize multiple tasks and projects while
working in a results-oriented environment.
Ability to work independently as well as the ability to collaborate
across different departments.
Self-starter; ability to achieve goals without daily
Strong analytical skills, detail-oriented, ability to prioritize
effectively, multi-task, and meet deadlines.
A high level of written and oral communication skills as well as
the ability to think critically.
Strong technical skills - ability to troubleshoot and further
investigate to fix a problem.
Proficient in Microsoft Office; including Word, Excel, and
Education and Experience:
Bachelor's degree in a related field.
3-5 + years previous customer service experience.
Experience with Hubspot, CRM, or other email management systems
Experience with Tableau or other data analytic preferred.
Experience managing multiple tasks.
Experience working in a fast-paced startup culture.
Previous healthcare educational experience (clinical or medical
education) is a plus.
What You Gain:
Competitive salary of $50,000 to $65,000 annually.
Comprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax
Exempt Student Loan Repayment, and Commuter Benefits.
A mission-driven work environment committed to a spirit of support,
growth, and achievement.
Performance-based career growth opportunities.
A front-row seat for the exponential growth of a booming education
Equal Opportunity Employer
At AMOpportunities we champion the reality of diversity and the
necessity of inclusion and accessibility. We are deeply committed
to the principle of equal employment opportunity for all employees,
and to providing our employees with a work environment free of
discrimination and harassment. We strictly prohibit discrimination
and harassment based on disability, gender identity, gender
expression, pregnancy status (including childbirth and related
states), sexual orientation, race, color, social or ethnic origin,
religion, age, HIV status, past/present military service, or any
other status protected by federal, state, or local law.
Due to the unprecedented situation of COVID-19, AMOpportunites has
decided to protect our current and future employees by managing our
business remotely. This is inclusive of interviewing, onboarding,
and each role day to day. Please consider that our roles are hybrid
with options to work remotely or in-office following the guidance
of local health authorities and the CDC.
Powered by JazzHR
Keywords: AMOpportunities, Chicago , Customer Success Manager, Executive , Chicago, Illinois
Didn't find what you're looking for? Search again!