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Director of Drayage Operations

Company: NFI Industries
Location: Chicago
Posted on: January 17, 2022

Job Description:

The Director of Drayage Operations will be in charge of all aspects of the NFI Drayage business as well as any ancillary domestic warehousing transfer business.

Essential Duties & Responsibilities:
Manage the NFI Drayage staff, including the dispatch manager, admin manager, dispatchers, recruiting manager, and drivers.

Ensure load planning, driver scheduling, and dispatch duties using both Dedicated Fleet drivers and Owner Operators are handled correctly and according to plan.

Develops with Finance in the maintenance of a drayage pricing model that will be used to price new business.

Partner with the Marketing department to ensure proper representation of the NFI Drayage business as it relates to driver hiring and new business development.

Create relationships with each NFI drayage customers creating value across multiple levels of management at customer.

Develop and manage daily and weekly performance/KPI data reports to both internal and external parties.

Work with key sales parties internally to work through a sales pipeline for the drayage business within NFI.

Properly positions NFI Drayage services within the overall NFI business model.

Properly engage 3 rd party carrier that can provide the necessary services to ensure on time service to the customer.

Ensure implementation and complaisance of NFI's Safety, Security, and Labor Policies with staff.

Establish and maintain good human resources practices with direct reports, including but not limited to, provide regular coaching and feedback on performance, prepare and present formal performance appraisals as required, ensure adherence to established corporate and department policies and procedures.

Bachelor's Degree in Operations Management or related field

10+ years' hands on experience and understanding of 3PL and drayage and harbor industry or equivalent.

Excellent written/verbal communication skills and presentation skills.

Strong interpersonal skills - Ability to communicate with all levels of customers, vendors, management and internal resources.

Develop and maintain variety of professional business documentation.

Ability to manage employees, deal with personnel issues, provide candid feedback and take disciplinary measures if appropriate

Knowledge of customer service principles and practices.

Time management skills.

Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).

Well organized with high attention to detail and accuracy.

The health and wellbeing of our employees is of utmost importance to NFI. As a result, obtaining a full regimen of the COVID-19 vaccine is required to perform this role. If you are hired, we will require you to: 1) prove that you are fully vaccinated against COVID-19; or, 2) demonstrate that you have a valid religious or medical reason not to be vaccinated and can still perform the essential functions of your role with a reasonable accommodation.

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.


Keywords: NFI Industries, Chicago , Director of Drayage Operations, Executive , Chicago, Illinois

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