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Sr. eCommerce Channel Manager

Company: Kimberly-Clark
Location: Chicago
Posted on: January 16, 2022

Job Description:

Sr. eCommerce Channel Manager

Job Description

Serve as Digital Commerce subject matter expert and voice of customer/brand for assigned category to drive business plan development, CRISP and gap closure with CD Sales teams and Category/Brand partners. Deliver financial objectives of Nets Sales, OP, Category Share, Customer Investment Management. Ensure decisions are made for brand and customer teams in a timely manner, including related decisions and approvals. Hold customer and brand teams accountable to have business plans developed from insights to execution with clear communication to field sales. Responsible for influencing and integrating Digital Commerce strategies and initiatives through IMF, SBP and AOP processes.


  • Lead the development of Digital Commerce annual Net Sales targets for Pure Play (Amazon) and all Omni-Channel customers
  • Precise understanding of marketplace dynamics in assigned channel.
  • Influence short and long term customer business plans to align with category and brand strategies and deliver financial results. (Playbook process for incremental Trade and Media requests)
  • Drive business results as a subject matter expert and "Voice of Customer", delivering programs grounded in insights and aligned to customer/channel needs.
  • Check & adjust brand and customer business plans in Annual Operating Planning process to close gaps and deliver financial targets. (Digital Merchandising strategy, Trade and Media budgets)
  • Responsible for integration of media into overall investment strategy. Development, deployment, and activation of financial objectives for media with customers.
  • Act as primary point of contact with e-BDM's, BU brand teams, and the Digital Center of Excellence (COE) for activation against KPI's and CRISP.
  • Partner with sales and brand teams to ensure successful execution of CRISP.
  • Partner with Revenue Growth Management (RGM) to drive Price Pack Architecture (PPA) influence and application for digital- Pure Play and Omnichannel.
  • Ensure seamless Digital Commerce integration in all BU Sales Connects, CEMs, BPR, and other Business Management Processes.
    • Ability to understand and react to most recent Digital Commerce trends
    • Ability to assess Omni-Channel business views strategically.
    • Ability to adapt and support the organization through times of change.
    • Ability to clearly communicate orally and in writing to individuals and groups.
    • Ability to build strong, strategic relationships cross functionally at various levels with Sr. Brand Managers, Directors, Vice Presidents and Business Unit Presidents.
    • Ability to think across all aspects of a business - consumer, merch, content, analytics, pricing, promotions, supply chain and develop integrated strategies and plans; strategic e-Commerce acumen.
    • High learning agility and works at a fast pace.
      • Support implementation of Innovation Summits and long-term business building sessions. Provide strategic Digital Commerce objectives for development of research learning plans with Customer Insights Managers.
      • Manage packaging graphic strategies and approvals related to equity management and strategic product developments.
      • Ability to function in an agile and flexible environment based upon evolving business dynamics.
      • Render judgments and make timely decisions in alignment with business objectives. Set priorities and proactively identify issues, underlying problems and potential solutions to develop plan of action. Evaluate cause and effect relationships.
      • Keep team leader informed on status of plans and programs, changing conditions, requirements of marketplace, competitive activity, issues and accomplishments that may affect sales results.
        • Travel up to 10% of the work time. Travel may also include business travels via aircrafts and motor vehicles to various locations.
        • May include prolong periods of sitting, typing, viewing computer/laptop screens, along with occasional bending, reaching, lifting, carrying, climbing, twisting, stooping and standing.

          Basic Qualifications
          • Education required: Minimum of bachelor's degree.
          • Minimum of 5 years' progressive experience in omnichannel sales, shopper/customer marketing.
          • Experience in developing successful Digital Commerce management and operations.
          • Experience within consumer-packaged goods (CPG) industry.
          • Proven success using data driven decision making to deliver results.
          • Proven success in influencing and driving decisions in a highly matrixed organization.
            Preferred Qualifications
            • Category, Shopper Marketing and Channel management experience.
            • Experience in developing strong customer relations.
            • Solid knowledge and demonstrated use of data access tools and intermediate to advanced PC based applications (Windows, Word, Excel and PowerPoint).
            • Knowledge of and experience with K-C planning process is a plus.
              • Results, strategy and vision orientation, leadership, strong oral and written communication, strong PC and internet-based applications, ethical judgment and decision making, social media, change management, analytical, project and risk management and building relationships
              • Cross-cultural, prioritization and time management, resources and team management, active listening, adaptability, financial and budget management, interpersonal and social perspectives
                Global VISA and Relocation Specifications:

                K-C will support in-country relocation for the chosen candidate for the role, including assistance to obtain proper work authorization. The benefits provided will be per the terms of K-C's applicable mobility policies. The benefits/policy provided will be decided in K-C's sole discretion.

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                Time Type

                Full time

Keywords: Kimberly-Clark, Chicago , Sr. eCommerce Channel Manager, Executive , Chicago, Illinois

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