Client Service Manager II
Location: Rolling Meadows
Posted on: January 16, 2022
Gallagher is a global leader in insurance, risk management and
consulting services. We help businesses grow, communities thrive
and people prosper. We live a culture defined by The Gallagher Way,
our set of shared values and guiding tenets. A culture driven by
our people, over 30,000 strong, serving our clients with customized
solutions that will protect them and fuel their futures.
We are seeking a Client Service Manager to join our growing team.
Can you deliver exceptional customer service? Are you interested in
helping a range of clients through issues that vary from relatively
simple to moderately complex?
We are looking for people who are passionate about building
relationships with clients, will collaborate with the sales team to
achieve goals, constantly seek improvement and will demonstrate the
value Gallagher can provide.
How will you affect the business?
- Take a leadership role in the renewal process to ensure the
best possible solutions are delivered to clients in a high quality
and timely manner.
- Secure existing business and drive the sale of additional
services and lines of coverage.
- Nurture relationships with your buyer in the client
organization as well as with the day-to-day client
- Guide your team members in addressing a client's risk
management needs through consultative conversations.
- Mentor Client Service team members through continuous learning,
transparent feedback and strong talent development.
- Conduct periodic audits to ensure your compliance to standards
and service level.
- Maintain accurate client and policy data and documents within
your Gallagher systems.
- Use Gallagher's technology to improve your productivity and
- Effectively manage multiple competing priorities.
- What skills will make me successful in this role?
- Ability and desire to provide results
- Develop professional relationships with your internal and
- Effective communication
- Utilize your resilient and adaptable mindset in the face of
- Eagerness to collaborate with all Gallagher teams and
- Bachelor's degree with 3+ years client service and/or claims
management experience -OR- High School degree/GED with 8+ years
client service and/or claims management experience.
- Property & Casualty Insurance License.
- Proficiency in Microsoft Office.
- Producer's license.
- Able to travel up to 25% of the time.
- Strong written and verbal communication skills.
- Proficient in using technology as a tool to maximize
productivity and quality.
- Previous experience managing client relationships.
- Insurance knowledge - P&C experience preferred.
U.S. Eligibility Requirements:
- Interested candidates must submit an application and resume/CV
online to be considered
- Are you 18 years of age or older or can you demonstrate legal
capacity to enter a contract?
- Must be willing to submit to a background investigation; any
offer of employment is conditioned upon the successful completion
of a background investigation
- Must have unrestricted work authorization to work in the United
States. For U.S. employment opportunities, Gallagher hires U.S.
citizens, permanent residents, asylees, refugees, and temporary
residents. Temporary residence does not include those with
non-immigrant work authorization (F, J, H or L visas), such as
students in practical training status. Exceptions to these
requirements will be determined based on shortage of qualified
candidates with a particular skill. Gallagher will require proof of
- Must be willing to execute Gallagher's Employee Agreement or
Confidentiality and Non-Disclosure Agreement which requires, among
other things, post-employment obligations relating to
non-solicitation, confidentiality and non-disclosureGallagher
offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more.
Gallagher believes that all persons are entitled to equal
employment opportunity and does not discriminate against nor favor
any applicant because of race, sex, color, disability, national
origin, religion, creed, age, marital status, citizenship, veteran
status, gender, gender identity / expression, actual or perceived
sexual orientation, or any other protected characteristic. Equal
employment opportunity will be extended in all aspects of the
employer-employee relationship, including, but not limited to,
recruitment, hiring, training, promotion, transfer, demotion,
compensation, benefits, layoff, and termination. In addition,
Gallagher will make reasonable accommodations to known physical or
mental limitations of an otherwise qualified applicant with a
disability, unless the accommodation would impose an undue hardship
on the operation of our business.
Keywords: Gallagher, Chicago , Client Service Manager II, Executive , Rolling Meadows, Illinois
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