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Manager, Servicing Department

Company: Oasis Financial
Location: Frankfort
Posted on: January 16, 2022

Job Description:

Oasis is seeking a talented and experienced manager to add to our dynamic team. The successful candidate will be responsible for day to day management of the team, assistance in implementing servicing processes and procedures to optimize collection of funds and negotiation with attorneys and paralegals.
POSITION RESPONSIBILITIES (percentages are approximate and are subject to change):

  • Work with team members, operations leaders, salespeople, and/or attorneys to resolved escalated issues/questions related to statusing and collecting on funded cases - 30%
  • Hire, onboard, and coach Servicing team members and monitor their performance against individual and team metrics - 30%
  • Identity process improvement opportunities, define requirements and work with business leaders and IT to implement - 20%
  • Perform day-to-day team management including attendance, PTO requests, etc.- 10%
  • Perform other miscellaneous duties assisting management and executives, such as special portfolio analysis projects, regulatory compliance, etc. - 10% QUALIFICATIONS
    • Bachelor's Degree
    • 3+ years managing, coaching, and motivating others in a metrics driven environment
    • Ability to motivate team members and cultivate a positive culture to help team members achieve success
    • Ability to engage with senior leaders and present the team's metrics and performance - Experience working with attorneys and in the personal injury and/or collections industry
      • Excellent verbal and written communication skills; prior negotiation experience a plus
      • 3+ years working with Microsoft Office products, especially Excel; data analysis a plus
      • Bi-lingual: English and Spanish helpful
      • Regular attendance and punctuality required BENEFITSOasis offers competitive compensation (salary and bonus eligibility), and benefits that include health, dental and vision plans, 401(k), flexible spending account and paid time off.
        ABOUT USWhen life gets hard, we make it easier! With over 18 years of experience, Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. We also provide medical lien funding through Key Health - a national leader in helping accident victims recover both physically and financially, by working with healthcare providers on lien solutions, billing and medical legal software, and pharmacy cards to eliminate patient out-of-pocket costs. Together, Oasis and Key Health work with more than 14,000 attorneys and maintain relationships with more than 10,000 physicians. Through these relationships, we help ensure consumers who are injured in an accident have access to great healthcare, as well as funds to cover life's other expenses while waiting for a personal injury case to settle. Oasis Financial is headquartered just outside of Chicago in Rosemont, Illinois, a stone's throw from major public transportation and expressways. (We are just 2 - blocks from the blue line el train with a free shuttle that runs between the morning and evening rush hours.) We have a great team delivering a great product! With almost 300 employees and growing, we are proud of the excellent service we provide to our customers and the culture of respect and support we have for each other. Oasis is backed by Parthenon Capital Partners, a $4 billion private equity firm with an outstanding track record investing in business services, financial services and healthcare.

Keywords: Oasis Financial, Chicago , Manager, Servicing Department, Executive , Frankfort, Illinois

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