Ad Operations Manager - Online Publishing

Company: OAO
Location: Chicago
Posted on: January 17, 2022

Job Description:

The Ad Operations Manager position sits within our managed services group and is responsible for managing the trafficking and delivery of ad campaigns for assigned publisher clients. You will work with team members and other internal groups to make sure issues and questions are addressed and resolved in a timely manner. You will also work very closely with client contacts on a regular basis to ensure that insertion orders are clearly understood, creatives are tested and approved and that all deliverables are being met. In addition, you will also address day-to-day issues and questions from clients and internal personnel and assist with troubleshooting technical issues, ad serving errors, and reporting discrepancies. Other responsibilities include communicating ideas for improving and refining workflow processes for assigned accounts and assisting with the training of new hires. You are organized, curious, motivated, detail oriented, and are able to multitask very well.

Responsibilities
Schedule and launch online ad campaigns into client-specific ad serving platforms
Work closely with client contacts to provide ad operations support and communicate status of campaigns, technical issues, launch delays, delivery issues, etc.
Perform quality assurance/quality control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on pace
Monitor and analyze campaign performance to ensure customer satisfaction and provide suggestions for optimization
Assist with documenting, updating and maintaining trafficking and work-flow procedures for client accounts
Address day-to-day issues and questions from clients and internal personnel
Assist with ad hoc projects as needed

Requirements
BA/BS degree preferred
At least one year of online ad operations and client service experience (Google AM360 preferred)
Attention to detail, strong organizational skills and excellent follow-through
Strong written and verbal communication skills
Adept problem solving ability and resourcefulness
Ability to work in fast-paced, dynamic environment
Working knowledge of Excel

Please send cover letter and resume to jobs@adops.com.

Keywords: OAO, Chicago , Ad Operations Manager - Online Publishing, Executive , Chicago, Illinois