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Customer Service- Account Manager

Company: Vantage Specialty Chemicals
Location: Chicago
Posted on: January 16, 2022

Job Description:

Are you seeking a rewarding role supporting Customer Service? We have an opportunity on our team!

This role will ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. -First point of customer contact for general inquiries like pricing, products, schedules, etc. -Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Duties and Responsibilities :
Serve as first point of contact for designated region's sales representative, as well as the customer.
Priority of order placement in AS400 system.
Maintaining customer pricing at the item of invoicing.
Review and investigate customer discrepancies.
Retrieve and provide all data and documentation as requested by the customer.
Preparing export documents for our Mexico and Canadian customers.
Responsible for the processing and accuracy of customer invoices.
Filing of invoices and customer purchase orders. -This is to be done daily to minimize excess paperwork.
Coordinate the tracing of containers as well as having interaction with our broker to ensure timely delivery.
Each customer service representative is to be cross-trained in each region to provide backup during vacations, sick leave, etc.

Qualifications :
Minimum five years Customer Service experience.
Bachelor Degree or 10 years work experience in a manufacturing facility and/or a combination of equivalent related work experience and education.
Working knowledge of both truck and railcar traffic concepts.
Excellent organizational skills and problem solving abilities.
Working knowledge of computer software, Microsoft, Lotus Notes, AS400 preferred.
Very good verbal and written communication skills.
Spanish speaking skills a plus.
Chemistry knowledge or degree is a plus.

Keywords: Vantage Specialty Chemicals, Chicago , Customer Service- Account Manager, Executive , Chicago, Illinois

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