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Enterprise Operations Manager (North of Chicago)

Company: Uline
Location: Chicago
Posted on: January 16, 2022

Job Description:

Enterprise Operations Manager
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative environment where you'll design, develop and deliver custom solutions to big challenges. And you'll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Position Responsibilities

  • Provide leadership and management of ITIL compliant enterprise IT operational group for successful resolution of IT issues across multiple IT infrastructure, security, applications and reporting technologies.
  • Manage enterprise operational activities by maintaining service level objectives, optimizing operational activities and driving visibility into IT operations through trending and metrics.
  • Ensure issues are quickly identified, logged, triaged and resolved to maintain high availability of critical services and business applications.
  • Collaborate with multiple IT teams to create technical documentation, knowledge transfer plan and operational readiness for new technologies.
  • Manage end-to-end incident management for content, proper routing, escalation, problem detection, resolution and continuous service improvement.
  • Participate in IT major incident, change, problem management and disaster recovery processes.
    Minimum Requirements
    • Bachelor's degree in Information Technology, Computer Science or related field.
    • 8+ years experience managing enterprise IT operations supporting multiple technology platforms in a complex data center environment.
    • Strong incident, change, problem and knowledge management skills.
    • Experience in utilizing ITIL compliant IT Operations tools, including ServiceNow.
    • ITIL Certification preferred.
    • Strong team player with excellent collaboration and problem-solving skills.
    • Must be flexible, adapt to changing priorities with good organization and time management skills.
      Benefits
      • Complete insurance coverage includes medical, dental, vision and more.
      • 401(k) with 5% employer match.
      • Paid holidays and generous paid time off.
      • Tuition Assistance Program that covers professional continuing education.
      • Bonus programs that include annual performance, sales goals and profit sharing.
        Employee Perks
        • Best-in-class, clean, modern facilities.
        • First-class fitness center with complimentary personal trainers.
        • Over four miles of beautifully maintained walking trails.
          About UlineUline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.EEO/AA Employer/Vet/Disabled
          #LI-SR1
          #CORP
          (#IN-PPIT)Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Keywords: Uline, Chicago , Enterprise Operations Manager (North of Chicago), Executive , Chicago, Illinois

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