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Manager, QA Automation

Company: FullStory
Location: Chicago
Posted on: May 16, 2022

Job Description:

Job DescriptionThis role can be performed remotely anywhere within the United States and Canada.FullStory's mission is to improve user experiences everywhere online. That starts with ensuring that the FullStory product itself is reflective of the quality we want to drive on the internet: seamless, stable, and bug-free. Our challenges on this front are somewhat unique: not only do we think about the quality of the FullStory web application and APIs, but also our web and mobile experience capture technologies, which run on millions of end-user devices around the world.We're looking for a Manager, QA Automation to champion, extend, and grow our test automation practice. As Manager, QA Automation, you will work both with the team's QA automation engineers and also the broader engineering organization to develop standardized approaches and practices. You'll mentor the engineers on the team and collaborate with them to find the best technical approaches to our test automation challenges. Our ultimate goal is to gain leverage from economies of scale while also addressing the unique needs of each domain the product team works in.We use many established technologies like Selenium Webdriver, Appium, Jest, Cypress, BrowserStack and Jasmine, and are also open minded to new ideas.Day-to-day, you'll:

  • Mentor and lead our Test Engineering practice, working closely with engineers embedded in teams across the organization.
  • Define and document organizational testing methodologies and best practices (e.g., unit, integration, functional, regression, smoke).
  • Inspect for testing inefficiencies and define test suite service level agreement (SLA) and roadmap for improvement.
  • Ensure and maintain adherence to best practices and testing policies.We're looking for someone who:
    • Has 8+ years of experience in software testing, enterprise application implementation and testing, browser UI automation, quality assurance and/or similar
    • Has experience improving developer velocity, code, quality, and health (e.g., compilers, automated releases, code design and testing, test automation frameworks)
    • Has experience creating test methodologies, writing test plans, creating test cases, and/or debugging
    • Has experience as a manager or technical leader/architectIt would be amazing if:
      • You love testing enterprise applications, mobile applications, and/or networking systems
      • You're an engineer at heart and passionate about software development
      • You delight in working with web and mobile applicationsYou might want to know what our stack looks like - here's a glimpse:
        • GCP-based; heavy use of Cloud Datastore, BigQuery, Bigtable
        • Kubernetes (GKE), terraform, helm
        • Services written in Go; gRPC for APIs; prometheus for monitoring
        • React and Typescript on the frontend
        • Java, ObjC, and Rust for our mobile stack
        • Python and Jupyter for Data Science
        • Monorepo for our code: we're one big happy (in-sync!) family
        • CircleCI-based continuous integration and team-based service ownership allow us to deploy software dozens of times per week#LI-Remote #LI-JG1About FullStoryFounded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory's digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes' List of America's Top Startup Employers, Wealthfront's Career Launching Companies List, and LinkedIn's Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.How we support you:FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:
          • Autonomy and flexibility. From a remote-first work environment and unlimited paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.
          • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.
          • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
          • Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
          • Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
          • Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
          • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
          • Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There's no problem that can't be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!If you may require reasonable accommodations to participate in our job application or interview process, please contact Requests for accommodations will be treated confidentially.

Keywords: FullStory, Chicago , Manager, QA Automation, Executive , Chicago, Illinois

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