Front Desk Manager
Company: Viceroy Chicago
Location: Chicago
Posted on: May 16, 2022
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Job Description:
Viceroy Chicago, located at the site of the 1920's-era Cedar
Hotel, among historic mansions and just steps to the Magnificent
Mile and Lake Michigan, Viceroy Chicago offers a locally-inspired
luxury experience with 180 guestrooms, including 18 suites. Explore
modern, Midwest flavors at the hotel's restaurant or head up to the
rooftop bar, pool and lounge, perched 18 stories high for a
sweeping panorama of Great Lake views and Chicago's iconic, soaring
skyline.
The Front Desk Manager will oversee the Front Desk and Guest
Services operations and will report directly to the Guest Services
Manager. The Front Desk manager will be part of the Manager on Duty
program and will assist the GM with overseeing the day to day
operations of the Hotel.
General Responsibilities Include:
-Actively engage in the guest experience from arrival to
departure.
-Responsible for oversight of guest feedback reporting and
department responses.
-Monitor employee performance to ensure adherence to all service,
productivity, safety and accounting standards.
-Promote facilities and services, resolve problems and maintain
communications with all departments to ensure consistency in the
service provided.
-Control all guestroom allocations and ensure that reservations are
accurately recorded and monitored to achieve optimum occupancy and
revenue.
-Assist with hiring, training, coaching and direct supervision of
front office and night audit staff.
-Must be hands-on and willing to regularly work front desk shifts,
maintain lobby presence, liaise with guests, etc.
-Assist department heads with scheduling, hiring, and discipline
decisions.
Skills/Knowledge Required:
-Previous experience in a similar position in a luxury hotel
required
-Previous experience in a supervisory role required
-Excellent interpersonal, analytical, and organizational skills a
must
-Proficient computer skills
-Must have a great attitude and be service oriented
-Solid attention to detail and organization
-Ability to build strong teams and be a team player
-Ability to communicate effectively, both oral and written, with
internal team and outside partners
-Strong commitment to service and highly motivated
Grooming: All colleagues must maintain a neat, and well groomed
appearance (specific standards will be provided)
EEO
Viceroy Chicago participates in the Department of Homeland
Security's E-Verify program to verify the employment eligibility of
all newly hired employees. Please review this important notice:
https://e-verify.uscis.gov/.../EverifyPosterEnglish.pdf
Keywords: Viceroy Chicago, Chicago , Front Desk Manager, Executive , Chicago, Illinois
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